Pathology IT Practitioner
Job summary
An exciting opportunity has arisen for a motivated and customer-focused Pathology IT Practitioner to join the Pathology IT Team at University Hospitals Plymouth NHS Trust.
This role is ideal for an individual with a strong interest in IT support, problem solving and service improvement who is looking to develop their career within a specialist healthcare environment. You will play a key role in supporting the systems and technology that underpin pathology services, helping to ensure the delivery of safe, effective and uninterrupted patient care.
We are looking for an organised and enthusiastic individual with:
- Experience of supporting computer systems, hardware and software.
- Strong analytical and troubleshooting skills with the ability to resolve technical issues effectively.
- Knowledge of Windows operating systems and Microsoft Office applications.
- Excellent communication and customer service skills.
- The ability to prioritise competing demands and work well under pressure.
- A degree, relevant IT qualification, or equivalent experience.
- A proactive approach and commitment to delivering high-quality support services.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
As a Pathology IT Practitioner, you will:
- Provide frontline support for pathology software, hardware and laboratory IT systems.
- Monitor and resolve IT faults and service requests, escalating complex issues where required.
- Support the maintenance and development of pathology systems, including electronic order communications.
- Assist with testing, implementation and validation of system upgrades, new developments and projects.
- Maintain accurate records of faults, downtime, system changes and user support activities.
- Support user account management, access controls and system housekeeping.
- Deliver training and guidance to system users across pathology and the wider healthcare community.
- Contribute to service improvement initiatives, audits and digital transformation programmes.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
- To provide frontline diagnostic support for software and hardware problems in order to maintain continuity of service to ensure patient care at all times.
- To support processes for all Pathology systems.
- To support processes for the electronic Order Communications system.
- To support IT processes and maintenance of the Pathology IT estate.
- To support improvement of Pathology Systems and promote Service development and improvement within Pathology.
- To support the specific technical and administrative duties in the IT section of the Department, to facilitate the smooth running of the service.
- Provide support both by telephone and on site, to users and clinical sponsors to enable change to user profiles as required.
- Provide a fast, friendly and efficient Call Handling Service to Trust staff and other associated agencies who are experiencing IT related problems. This post is further enhanced with support and training to enable the post holder to resolve minor and medium term issues either immediately or within a specified time period.
- To monitor and process fault calls and IT enquiries.
- To assist the Cellular and Micro Pathology IT Team Manager and the Pathology IT Manager with the delivery of day-to-day tasks and projects, taking ownership of work stream progress, and other elements of project support, under the supervision of the Cellular and Micro Pathology IT Team Manager or Pathology IT Manager.
- Manages elements of projects to improve IT equipment and systems.
- Deliver training where necessary on use of IT systems and processes.
For further details please see attached job description and person specification.
Person Specification
Qualifications
- Educated to degree or equivalent level or equivalent demonstrable experience.
- IT qualifications, e.g.: European Computer Driving Licence (ECDL) or equivalent experience.
- Degree in IT related subject.
Knowledge & experience
- Previous demonstrable experience and a good understanding of computer (PC) systems, the Windows operating system, principles of software analysis and database application.
- Demonstrable experience of writing and developing effective documentation.
- Knowledge of the Data Protection Act
- Practical demonstrable experience of problem solving/repair of IT hardware
- Proven ability in using MS Office packages; Excel, Access and Outlook, with advanced skill base within Word.
- Demonstrable IT experience
- Demonstrable experience in Process Mapping
- Proven ability to source, research and collate information/data.
- An understanding of Prince2 project principles
- A fundamental knowledge of systems used in Pathology
Aptitudes & Abilities
- Good analytical thinking
- Good telephone, verbal and written communication skills
- Proven ability to work autonomously without supervision, making decisions or requesting management support as appropriate.
- Work well under pressure
- Proven ability to produce business reports and clear, succinct briefings for managers and staff
- Working knowledge of Trust IT systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
University Hospitals Plymouth NHS Trust
Address
University Hospitals Plymouth
Derriford Road
Plymouth
PL6 8DH
United Kingdom
Employer's website
https://www.plymouthhospitals.nhs.uk/