Senior Performance Information Analyst
Job summary
An exciting opportunity has arisen to join the Performance Information Team who are seeking to appoint a Senior Performance Information Analyst to extract data from the Trust's various information systems in order to analyse and present the data as information for performance/clinical/statistical purposes, and support the on-going design and development of new reporting systems and structures to meet the user's specification.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
The post-holder will havea key role in monitoring the Trust's performance against key national targets, andwill be required to actively inform Trust staff when unfavourable variances arise, in a timely manner, so that corrective action can be initiated.
Using specialist knowledge of NHS data, both internal and specific to the Trust, and external pertaining to national datasets and standards, the post-holder will give advice and guidance to users on the content of Information and interpretation in line with national and local guidelines.
The post-holder will be an expert in SQL development (and associated technologies), understanding best practice for the life-cycle of reporting, from requirements through to analysis and deployment.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
Reporting / Monitoring / Analysis To play a key role in the development and maintenance of Primary Target List (PTL) reporting systems.
To lead in the development of information systems capable of supporting national service policy as and when required i.e. as ISB notifications are published, guidance from DoH, LAT or CCG.
Responsible for the development (to include consideration of a range of options in terms of presentation and making recommendations to customers), implementation and maintenance of a defined range of performance reporting systems, in order that they are fit for purpose as specified e.g. RTT, A&E, Theatres, Spells, FCEs, Outpatients, Cancer, all sections of Pharmacy including Supply, Procurement, Clinical, Production, Commercial Services and High Cost Drugs and Clinical Trials etc as directed by the Information Provision Team Leader.
To apply rigorous project management techniques on all new developments to ensure customer requirements are met. Understanding what the service user is trying to achieve, the benefits of the requirement and how it will need to be measured.
To analyse key performance variances, identifying possible explanations.
To provide daily operational information to Service Lines (eg PTLs & Dashboards), essential in the delivery of key targets, and promote correct usage throughout the Trust via education and training.
Responsible for the production of Board level reporting ensuring that statistical analyses are reported with clarity and accuracy and the content is concise and relevant.
To assist in the training of all relevant staff in the use of management information in their respective roles.
To understand the Information Governance rules pertaining to handling Personal Confidential Data.
Performance Management To use analytical/statistical techniques to identify those service areas requiring managerial attention. Working alongside service management teams to make recommendations for a suitable range of solutions consistent with national and local targets and policies.
To explain and aid understanding of performance issues (including the wide ranging scale and scope of performance measures) and other complex patient flow analyses to a wide range of audiences including Service Line Managers, Trust Directors, specific staff groups (e.g. ward clerks), Peninsula wide working groups. This will require the explanation of a range of analytical and statistical techniques.
Commissioning / Payment by Results To assist in the development and maintenance of a suite of reports, consistent with routine performance monitoring, that accurately describes the income due to the Trust under the Payment by Results regime.
To assist in the development of systems suitable for Payment by Results which will enable the forecasting of activity levels required, given changing referral levels/capacity etc., and use this to justify that the activity levels are necessary.
To monitor and review the Trusts Service Level Agreement Monitoring reports and the associated algorithm, in conjunction with the Data Solutions Team, to ensure consistency with other reports both within the Trust and those produced by external bodies.
Information Provision To undertake complex analyses in order to aid the understanding of clinical and performance issues by linking various systems and using other knowledge sources, taking into account the possible conflicting opinions of senior clinical staff, to produce meaningful explanations.
Lead in the maintenance of the Trusts shared information drives (FBM and PTL) and ensure users can utilise the delivery tool effectively and understand the contents by carrying out training either on a one-to-one basis or via workshops. Ability to explain analytical and complex concepts to lay persons is required.
Post is required to analyse information entered into the Trusts IT systems and, via experience gained, judge whether action needs to be taken in terms of user input correction or whether further investigation is required into understanding real outcome variation. Ad-hoc problem solving is an important factor in this role. At this level post-holder will be expected to undertake analytical studies where the data used and the outcomes/interpretation may be very complex and difficult to explain or contentious in their nature.
Provide a support role, in terms of extracting relevant data sets and assisting with analyses, for both the Clinical Audit Department and other staff members undertaking Research & Development projects.
To take a leading role in the accurate provision and timely submission of certain statutory returns required by external national bodies on a daily, weekly and monthly basis.
Responsible for the development and implementation of regular data quality audits, both in terms of identifying issues and directing users in how to correct mistakes and developing new methodologies for the analysis process. May require post-holder to suggest changes to working practices both within own department and Trust wide as a result.
To review the processes of the team and where appropriate automate the process to improve productivity and quality.
Responsible for developing and improving the teams systems for storing data in order that it minimises resources for data input and use the data for dissemination in the most effective and efficient way.
Develop and implement the use of statistical analyses in regular reporting to highlight significant changes in trends, in particular, lead on the implementation of Statistical Process Control.
Attend local/national working groups and implement agreed changes to policies and practice within the department and more widespread as necessary i.e. throughout Trust or advising other local Information departments of changes required.
To lead in the provision of a comprehensive ad-hoc request service that accommodates the requests of all users, within and outside the Trust, and which covers data held in all systems, both administrative and clinical. To provide this service within response times which have been agreed between the post-holder and the customer. The departmental policy also requires the analyst to negotiate content and required format in depth to ensure the user obtains exactly the right information required to fulfil their task they may need to be persuaded to take a different route where appropriate, especially if the content is highly complex. Results must be tested against other sources for robustness wherever possible. Analyst at this level will be expected to tackle the most complex requests.
To contribute to departmental Quality Improvement projects through agile response to information requests and active recommendations on selection and interpretation of data.
To maintain an in-depth knowledge of the national NHS data definitions and policies required for the production of accurate information in order to complete specific NHS returns, taking responsibility for their submission by the required deadlines. In particular, ensuring that data definition changes, as documented in centrally distributed ISBs & ISNs, are implemented appropriately.
Develop Information which allows the Trust to benchmark against comparable Trusts throughout England.
To use marketing information from a variety of sources to help service lines identify development opportunities.
To deputise for the Information Provision Team Leader at meetings in order to support operational managers in the achievement of key targets.
Development To assist in the development of workshops to support service user knowledge sharing.
To deliver workshops or one-to-one training to Information service users
Review latest technologies for information delivery, focusing on best-of-breed, appraising systems and supporting the decision making of using these systems and implementing for use.
To anticipate and realise the impact and potential of new sources of information through the implementation of new technologies such as automation of supply processes.
Team Management Supervise and manage the workload of junior analysts to ensure efficient teamworking and accurate reporting.
To be the lead for key reports or data requirements as allocated by the Information Provision Team Leader, including the Board Report, Trust Performance Databook, Service Line Performance Dashboard & PBR/ESS Dataset.
The post-holder may be required to manage the ad-hoc request service on a rota basis with other Senior Analysts which will involve assigning tasks to team members on the basis of expertise and current workloads.
To assist the Information Provision Team Leader on an ad-hoc basis in terms of recruitment and development of staff.
To take responsibility for some of the team projects and manage their progress in terms of achieving key milestones and goals.
Ensure consistent application of the relevant Trust policies and procedures within the department.
Responsible for the training of other staff within the department relating to data definition, software usage and report design.
To undertake recruitment and appraisal duties as and when required.
Occasional other duties as required, by agreement between the post holder and the Information Team Leader.For more details, please see the attached Job Description and Person Specification.
Person Specification
KNOWLEDGE & EXPERIENCE
- Comprehensive and detailed proven knowledge of NHS information datasets, data manual and IT / reporting systems.
- Understanding of the Payment by Results regime.
- The ability to analyse complex patient flows through hospital services.
- Substantial demonstrable experience in NHS Information Analysis.
- Proven expert knowledge of Hospital Patient Administrative Systems.
- Advanced user of the MS Office Suite.
- Advanced user of SQL and related technologies.
- Advanced user in SSRS or equivalent reporting tool.
- Report development/ design demonstrable experience.
- Understanding of clinical terminology.
- Project Management demonstrable experience in an NHS environment including requirements life-cycle.
- Staff supervisory skills.
- Statistical analysis demonstrable experience.
- Understanding of NHS policies and targets.
- Proven knowledge of best-of-breed reporting technologies e.g. QlikView, Tableau.
- EPIC certified in the following modules; Cogito, Caboodle Data Model & Clarity Data Model.
QUALIFICATIONS
- Educated to degree level or equivalent demonstrable experience working in an NHS information analysis position.
- Advanced ECDL or equivalent.
- Formal certified training in SQL or demonstrable experience with SQL, preferably T-SQL dialect.
- Formal (A level or graduate) to include numerical/statistical/data management study.
- MSSQL Certified.
APTITUDE & ABILITIES
- Excellent communication skills, both written and verbal, including presenting complex information to large groups of staff.
- Influencing others effectively.
- Ability to explain analytical/complex concepts to lay persons.
- Ability to prioritise workloads.
- Teaching and mentoring skills.
- Analytical mind.
- Advanced and accurate key board skills.
- Attention to detail.
- Ability to concentrate despite frequent interruptions.
- Time management skills.
- Ability to review and improve team processes and procedures.
DISPOSITION / ATTITUDE / MOTIVATION
- Team player.
- Ability to work under own initiative in order to deliver agreed objectives with minimal managerial supervision and lead on specialist projects when given outline brief.
- Ability to create networks effectively and develop a range of contacts that will support in the delivery of own key objectives.
- Ability to cope with tight deadlines, constantly changing priorities and pressure.
- Handle sensitive information (performance / political / patient level) with appropriate discretion.
- Dedicated.
- Frequent requirement for high levels of concentration to be sustained for long periods with the ability to deal with frequent interruptions from customers.
- Ability to cope with long periods of VDU usage.
- Ability to motivate others.
- Positive attitude in all circumstances.
OTHER FACTORS
- Flexible in terms of hours worked and work given.
- Some occasional travel required.
- Hybrid working - follow rota for home and office working.
- Required to be on site at least 2 days a week.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
University Hospitals Plymouth NHS Trust
Address
Brittany House
Brest Road, Derriford
Plymouth
PL6 5YE
Employer's website
https://www.plymouthhospitals.nhs.uk/