Chlamydia Screening and Home-sampling Data Administrator
Job summary
The Chlamydia Screening Programme is part of the Sexual Health and Contraception services (SHAC) in Brighton and Hove. The service isoperatingfrom 3 hubs, with outreach to other parts of the city.
Working as part of a team to deliver the highest standards of administrative support for patients and staff, main duties will include;
data collection and analysis,
informing best practice,
seeking & evaluating improvements through data with use of patient management systems and spread sheets.
The post holder will oversee administrative staff and patient management processes for the delivery, inputting and communication of home test kits and results.
Main duties of the job
Toassistwith patient data collection by the development of databases and spread sheets.
Work collaboratively with the Recall Health Advisors to ensure ajoined-upapproach to results management across the service and support delivery across teams whenrequired
To task manage administrators processing recalls and positiveresults andprovide information on procedures to the wider Integrated Service Team to ensure the highest compliance with policies and procedures and local guidance.
To lead and manage daily positive STI results list and its associated interpretation and administration including continual review and development of the patient positive results and recall system to promote maximum efficiency
To order health resources through IPORC systems, such as patient information leaflets; condoms and training materials within stock budget asrequired
To attend outreach events such as Fresher's fair in conjunction with the Health Promotion Specialist.
About us
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
If you do not meet the sponsorship requirements, and you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.
Job description
Job responsibilities
Communication and Patient care delivery
- To contact patients by phone/ text/ letter notifying them of CSP positive results following outreach or home-sample screening and arranging follow up treatment appointments
- To be involved in communication updates regarding the SHAC service to the wider community via a range of media including the SHAC website and Twitter or other digital media as required.
- To provide and receive highly sensitive patient information
- Present complex information clearly to colleagues at all levels
- Communicate data to the Programme Lead and wider clinic team to help with patient flow and access
- To respond to and record telephone calls from patients and the general public regarding treatment and other general enquires regarding service provision and opening times.
- To provide advice and information to patients over the telephone relating to their results, symptoms and questions relating to their care
- To contact designated patients to ascertain compliance to treatment regimens and ensure relevant partners have been seen and treated
- To maintain detailed and accurate records (manual and electronic) that are consistent with legislation, policies and procedure, regarding interventions and advice given.
Service delivery and improvement
- Make suggestions regarding improvements to the current systems within chlamydia screening and home sampling processes where they are identified.
- To be responsible for CSP and home-sampling data reporting, creating documents and reports, supplying data as requested by the management teams or other agencies, e.g. THT
- Monitoring data to highlight trends inform practice and demonstrate progress.
- To actively promote and monitor the performance of the CSP and Home-sampling service and suggest innovative practice to improve service delivery and efficiency
- To assist with patient data collection by the development of databases and spread sheets.
People management and development
- Responsible for carrying out duties in line with the Trusts e-rostering processes, including managing rosters, supporting staff allocation, and contributing to effective budget reconciliation and workforce planning
- To actively participate in recruitment of B3 staff
- To support grievance and disciplinary procedures as required
- To line manage the Band 3 Administrators which will include taking responsibility for induction and appraisals and training of new staff and co-ordinate and reporting on annual leave /sick leave on a monthly basis.
Learning and development
- Attend mandatory training updates as required.
- Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Identify own learning needs and jointly plan training requirements with your line manager
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.
Person Specification
Experience/ Qualifications
- National Diploma or other Diploma or equivalent level of knowledge/ previous experience in an administrative role
- IT Skills to RSA3/NVQ Level 3, or equivalent experience
- English and Maths to GCSE or equivalent
- Excellent numerical skills
- Excellent verbal and written English skills
- Proven ability to manage and analyse data
- Computer expertise e.g. ECDL
- Sound knowledge of medical processes and systems
- Evidence of using critical thinking and analysis in previous work roles.
- Audit experience
- Understanding and experiences of medical databases
People Management and Development
- Contributes to the training and supervision of new members of staff.
- Confident in reviewing performance of individuals
- Able to supervise work of temporary administration
- Proven ability to prioritise task and delegate work to administrators
- Experience of managing and motivating a team
Specific Requirements
- Ability to deal sensitively with the general public and with difficult or sensitive situations.
- The ability to respect confidentiality at all times
- Competent in a range of packages including MS Word and MS Excel, and willing to learn new packages and advance current skills.
- A high level of accuracy in data input.
- Computer skills including use of databases, spread sheets, Word, Excel, Report Writing, PowerPoint.
- Highly effective in using PowerPoint for presentations.
- Able to use word processing, spread sheets and other software for recording non-clinical activity
- Familiar with or willingness to gain confidence with novel technological ways to deliver information
- Awareness of how to use different IT applications to deliver information in the most effective way and other clinical support systems
- Able to assess facts to make judgements regarding telephone enquiries from the public or other departments.
- Analyse problem solving skills to independently assess a range of facts or situations: identify the resources available to help solve problems: create, analyse and compare viable solutions and use own judgement to take the action necessary to implement them; and follow them through to ensure the problem is resolved to the satisfaction of all parties.
- Ability to present, interpret and compare data relevant to the Chlamydia Screening Programme and to note trends and where necessary take appropriate action by escalating/referring to appropriate person.
- Ability to develop standards for use within the department, guidance, policies and procedures relating to management of the CSP and home-sampling programmes
Freedom to Act
- Works autonomously and follows standard SHAC Service and Trust procedures and practices.
- Works to meet targets and deadlines as agreed with line manager
Skills
- Evidence of having undertaken own development to improve understanding of equalities issues
- Excellent Communication skills and ability to write clear concise data reports
- Excellent knowledge of Excel
- Demonstrates an understanding of the role of community STI testing
- Advanced awareness of the importance of diplomacy and confidentiality
- Knowledge and awareness of clerical and administrative procedures and systems
- Ability to work unsupervised and also as part of a multidisciplinary team
- Good telephone manner and excellent customer service skills
- Experience of working in a Sexual Health Clinic
- Knowledge of Sexually Transmitted Infections
Equality, Diversity, and Inclusion
- Evidence of having championed diversity in previous roles (as appropriate to role).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
Address
Claude Nicol Centre, Royal Sussex County Hospital
Eastern Road
Brighton and Hove
BN2 5BE
United Kingdom
Employer's website
https://www.uhsussex.nhs.uk/