End User Support Engineer

Job summary

Do you hold a Full UK Drivers Licence? This is essential to this role.

The Desktop team provide a responsive service undertaking day to day support of desktops, laptops, printers and peripherals. You will be responsible for the setup and installation of new hardware/software as well as troubleshooting and investigation into a variety of desktop related incidents and service requests.

University Hospitals of Derby and Burton consists of 5 busy hospitals which provide a wide range of acute and emergency health services. The care we provide is paramount and it is essential that when needed, our doctors and nurses can rely on our IT systems to help support their treatment of patients.

You will be confident in your IT skills and be able to demonstrate experience in an IT support services environment. Knowledge of clinical IT systems, particularly Meditech and Lorenzo are desirable, and you should have a good understanding of National Information Security Requirements.

If you are considering applying for an internal secondment, pleaseensureyou have discussed this with your line manager and obtained their support priorto submitting your application.

Please be aware that there is no guaranteethat you will be released from your substantive post, so you should seek approval beforeapplying as you are applying or a Secondment.

If you have any questions or require further guidance, please contact the Recruitment Team.

Main duties of the job

Provide 2nd line support for the Trust IT systems, desktop devices and peripherals within the hospital and at off-site locations.

To support the delivery of IT systems and services in the hospital and community assisting with customer support, system training and technical queries.

Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems.

Closing date of applications: 29 March 2026

Interview date: 10 April 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we canplay in supporting the public, patients, our own people and local partners in achieving the best ofhealth for the local population and the communities in which they live by providing Exceptional CareTogetherOur fundamental Values of Compassion, Openness and Excellence underpin how we intend to workas a Trust and the associated behaviours are becoming embedded in all aspects of how we work.In return we will offer:Development opportunities, both professional and leadership developmentOn-going support from recruitment to when you join our team and beyond.Staff benefits including employee assistance programme, discounted gym membership,onsite fitness classes, car schemesKey Facts:We see on average 4810 OP appointments a day.We are the 4th busiest Trauma & Orthopaedic outpatients department in England - anaverage of 2077 per week.An average of 1115 patients are seen in A&Es across our network every day - 3rd largest inthe country. Our hospitals admit an average of 195 emergency patients daily.Last year we undertook almost 33,700 planned surgical operations in our 57 operatingtheatres.We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day.UHDB is a research active University Hospital with a large and varied portfolio of clinicaltrials and research opportunities for all staff.