Improvement Lead
Job summary
We are are looking for a talented individual trained in Improvement methodology, a track record of process transformation delivery and who are adept using digital systems to join the QI team. There is a huge opportunity for our Trust to transform the way we work and become more effective and efficient to achieve improved outcomes for our patients and help meet the challenges outlined in NHSE' 10 year plan. Quality improvement methodologies and thinking way is a key part to realise these opportunities and so our Trust becomes fit for the future. This is a fantastic opportunity for the right candidate to join a small, dynamic QI team within one of the largest NHS Trusts in England as part of its transformation Programme to support the delivery of significant change projects.
Main duties of the job
The Improvement Lead will work with the Digital and Operational transformation teams, together with Corporate Leads, CMG Transformation Leads, General Managers, Clinical Directors, Heads of Service , Service Managers and clinical teams to enable the process optimisation and benefits realisation of digital tools and systems. This will typically involve deep process study using techniques such as process mapping, time and motion charts, demand and capacity studies, data collection and data visualisation to ensure we take appropriate improvement actions to develop our processes. These activities will form part of the overall Trust strategy to develop and embed a culture of continuous Improvement.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
- Working within Digital transformation and Improvement teams.
- Identifying and delivering quality and efficiency improvements across the Trust.
- Supporting and leading enabling work streams (including theatres, procurement and outpatients).
- Measuring and tracking the impact of any agreed change in relation to both quality and financial benefits.
- Delivering their projects and programmes using the agreed improvement tools and techniques and being viewed as our Improvement Coaches by colleagues and the wider Trust.
- Effectively cascading improvement skill and tool through the teams and work streams they work with (e.g. through a train the trainer approach). Over time these roles will be responsible for developing a pool of skilled Advanced Improvers, or Improvement Champions.
- Leading by example; with a positive mindset, the behaviours and habits of an improver through engagement and influential leadership.
- Create a culture of continuous improvement across the Trusts pathways and processes.
Person Specification
Training & Qualifications
- Highly developed Improvement specialist knowledge underpinned by broad & deep theory & experience at a senior level working in a complex NHS (or appropriate other complex project) environment..
- Master's Degree level qualification or equivalent experience gained in a health related and/or large complex organisation.
- Formal quality improvement training qualification of a L5 Lean 6Sigma Black Belt or above (or equivalent).
- Excellent knowledge and practical experience of using Improvement tools and techniques through leading improvement projects with beneficial outcomes.
- Evidence of effective people management and leadership skills.
- Track record of leading and managing complex change programmes in a large Trust (or appropriate other complex environment).
- Experience of quality improvement within a healthcare or manufacturing setting
- Project management qualification (e.g. PRINCE 2, Managing Successful Projects or equivalent).
- Formal training on digital applications such as Power Automate, Power Apps, SQL.
- Formal data management and analytical training
Experience
- Experience of designing and delivering training in the principles, methods, techniques and tools for effective Improvement.
- Experience of managing and leading a wide range of stakeholders through complex change
- Knowledge of formal risk management methodologies
- Knowledge of research, audit, data collection and analysis methodologies
- Experience of leading stakeholders through complex option appraisals processes and business case development cycles.
- Communicate effectively, both verbally and presentation skills in lecture theatre environment, or one to one briefings.
- Ability to manage competing demands, deadlines and a pressured environment with humility and good grace.
- Designing and resourcing modules of education and training, communicating effectively verbally, including presentation skills in lecture theatre environment, or one to one briefings.
- Ability to manage competing demands, deadlines and a pressured environment with humility and good grace.
- Experience of leading a team and taking responsibility for team and leadership operational management and development.
- Knowledge and understanding of current NHS structures and health and social care delivery systems
- Clinical professional qualification or Operational Management qualification or equivalent knowledge gained in a health related organization.
- Evidence of Achieving Transformation which has resulted in positive change in a health and/or social care setting.
- Evidence of Achieving Transformation which has resulted in positive change in a health and/or social care setting.
- Experience of using NHS or Lean change management knowledge, tools, models and theory
- Experience of co- design and co- production with patient involvement and leadership
Communication & Relationship Skills
- Ability to negotiate on difficult and controversial issues with stakeholders and others in order to agree 'win - win' solutions to competing issues
- Ability to communicate effectively verbally, including presentation skills in lecture theatre environment, or one to one briefings
- Ability to communicate effectively in writing, including formal report writing
- Ability to present to large groups including the public as necessary.
- Has the ability to manage conflicting views and reconcile professional differences of opinion.
- Ability to present complex and sensitive information to groups of staff from multidisciplinary backgrounds at all levels of the organisation.
Analytical & Judgement Skills
- Ability to present complex and sensitive information to groups of staff from multidisciplinary backgrounds at all levels of the organisation.
- Has the ability to manage conflicting views and reconcile professional differences of opinion.
- Highly literate using data analytics and statistical modelling. Experience of using applications such as Minitab, SPSS.
Planning & Organisational Skills
- Demonstrate the ability to plan over short, medium and long term, and adjust plans and resource requirements accordingly.
- Demonstrable experience of methods and techniques for reporting of progress against plan; and of being process driven and organised, in order to achieve milestones
- Demonstrable experience of managing a diverse workload on own initiative and with your home team.
- A flexible approach to work, comfortable with being agile and working at time remotely without supervision
- Must have skill set that supports remote working, using tools for communication, collaboration, planning and project management.
Equality, Diversity & Inclusion
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Commitment to Trust Values and Behaviours
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Glenfield Hospital
Groby Road
Leicester
LE3 9QP
United Kingdom
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/