Community Respiratory Administrator
Job summary
The Morecambe Bay Respiratory Network in conjunction with the Community Respiratory Service, have secured funding until March 2027, to continue running a number of new services across Morecambe Bay, including (but not limited to) Pulmonary rehabilitation and specialist home rehabilitation and support, for people with respiratory disease living with high symptom burden who are at high risk of deterioration and urgent care use.
We require a full time administrator to support (primarily) the running of Pulmonary rehabilitation and general office duties in Barrow and Kendal. This is a temporary contract (pending a recurrent funding decision in 2027).
This time limited post would be ideal for an experienced NHS administrator, with existing knowledge of NHS systems and patient customer service skills.
Main duties of the job
Main duties of the role are outlined in the attached job description, but to support the PR programme delivery you will be expected to:
Phone patients to discuss and explain the PR programme and arrange appointmentsDealing with patients in a kind, respectful and sensitive manner when they contact the team (including people who are breathless and in distress)Work with our clinical team to prepare and replenish assessment and class paperworkScanning of clinical paperwork onto EMIS web clinical systemOrdering of suppliesAttendance at meetings and support of minute taking as required
About us
Our Community Respiratory Team has 3 main offices in Lancaster, Kendal & Barrow (not on hospital grounds) and our team provide care across the whole of Morecambe Bay.
We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Our Community Service for adults are provided in people's homes ,community centres, clinics, GP Practices, community hospitals. Our aim is to work with people to help them remain independent , improve their health and manage their conditions through high quality care , advice and support.
Job description
Job responsibilities
Main duties of the role are outlined in the attached job description, but to support the PR programme delivery you will be expected to:
Phone patients to discuss and explain the PR programme and arrange appointmentsDealing with patients in a kind, respectful and sensitive manner when they contact the team (including people who are breathless and in distress)Work with our clinical team to prepare and replenish assessment and class paperworkScanning of clinical paperwork onto EMIS web clinical systemOrdering of suppliesAttendance at meetings and support of minute taking as required
Person Specification
Knowledge
- 3 GCSE grade C or above to include English Language or equivalent experience
- NVQ level 3 in administration or equivalent qualification or relevant proven experience.
- Commitment to excellent patient care and the delivery of high quality service.
- Prior experience working with EMIS & UHMB Web Systems
Experience
- Experience of computer based information systems in an office environment.
- Ability and experience of using Microsoft Office and Microsoft 365
- Experience of minute taking.
- Experience with working with NHS patient information systems
- Experience working in a patient facing capacity within the NHS
Skills
- Flexibility - demonstrating the ability to respond positively to change
- Ability to travel to other bases independently across Morecambe Bay
- Excellent communication
- Excellent team working skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
University Hospitals of Morecambe Bay NHS Trust
Address
Alfred Barrow Health Centre (or Beck House, Kendal. Negotiable)
Duke Street, Barrow-in-Furness,
Barrow-in-Furness
LA14 2LB
United Kingdom
Employer's website
https://www.uhmb.nhs.uk