Customer Relationship Management (CRM) Service Owner
Customer Relationship Management (CRM) Service Owner
Department: Marketing, Communications, and External Affairs
Salary: Starting from £47,389, rising to £56,535
Grade: Grade 8
Contract Type: Full Time, Open Ended
Closing Date: Monday, 12 January 2026
Interview Date: Friday, 23 January 2026
Reference: KD13292
About the role
Are you ready to shape how a university builds meaningful, lasting relationships with its stakeholders?
Stakeholder engagement is central to the University’s success. This newly created CRM Service Owner role offers a unique opportunity to work collaboratively across the institution to deliver our strategic ambitions through effective, enterprise-level CRM solutions.
Based within the Marketing team, the CRM Service Owner will hold a cross-organisational mandate to own and develop a stable, scalable CRM environment. You will define and communicate a clear vision for CRM, ensuring it meets operational needs and delivers measurable value across the University.
This is an exciting time to join. Our CRM Futures programme is already delivering tangible benefits and is backed by strong senior leadership sponsorship. Building on this momentum, you will provide expert advice, act as a business ambassador for Agile CRM development, and provide strategic oversight to ensure CRM initiatives agreed through governance are successfully delivered.
You will also chair the CRM Working Group, bringing together practitioners from across the University, and play a key role in shaping the future direction of CRM solutions that support staff, students, and the wider stakeholder community.
About you
We are looking for someone who:
- Has significant experience working with CRM applications in a complex organisation
- Enjoys monitoring product performance and analysing data to drive improvement
- Is confident engaging with stakeholders at all levels of the organisation
- Can translate technical concepts into clear, meaningful business benefits
- Has experience working with external suppliers and an understanding of procurement processes
- Can see the bigger picture and understand how CRM strategy supports organisational priorities
Further information
This role is offered on a full time (36.5 hours per week) permanent basis.
For an informal discussion, please contact Corinne Evans, Executive Director (External Relations), or Peter McSweeney, Project Manager.
However, please ensure that you submit your application through the University of Bath website.
We consider ourselves to be a university where difference is celebrated, respected, and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN Award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We're very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader, and an autism friendly university, committed to building disability confidence and supporting disabled staff.
What we can offer you
We're continually expanding our benefits package to better support you and enhance your experience with us, and the below is just an example of some of the many great benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work-life balance
- A wide range of personal and professional development opportunities, including Apprenticeships, LinkedIn Learning, and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and an Interest-Free Loan to help with the cost of some immigration expenses
Find out more about our benefits and watch the video on our website to hear from our staff about what makes the University of Bath a great place to work, as well as following us on X and LinkedIn.
Right to Work in the UK: We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship, and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage.