Finance Systems Support Assistant

Opportunity

We are looking for a proactive and customer-focused Finance Support Assistant to join our Finance Systems Support team. This is an exciting opportunity to play a key role in supporting and improving the Universitys finance systems, ensuring a smooth and efficient experience for users.

Working as part of a small collaborative team, reporting to the Finance Systems Manager, you will provide first-line (Tier 1) support for the key finance system, Unit4 ERP, and the University eShop. You will help users navigate processes such as purchasing, expenses, and financial reporting, while contributing to continuous improvement initiatives.

This role involves working to regular finance deadlines and supporting a wide range of users across the organisation. You will be expected to maintain confidentiality, work accurately under pressure, and contribute to a positive and inclusive working environment.

Key responsibilities

• Acting as the first point of contact for finance system queries. Providing advice and troubleshooting support, supporting processes such as purchase and sales ordering, travel requests, expense claims, and journal entries.
• Maintaining finance system data (e.g. accounting codes and user data) ensuring accuracy.
• Running system interfaces, managing data uploads, and supporting routine financial processes.
• Updating user guides, pr...]]>