Business Analyst

University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University’s mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress.

Digital & Technology at UAL is on an exciting journey, transitioning from a ‘classic’ IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.

As a Business Analyst, you will work with stakeholders across the University to understand their existing and future business requirements, to review services and processes, to identify where Digital & Technology can continue to add value. You will place the user at the centre of our design process and propose solutions that can adapt and scale as user and University needs evolve. You will present findings to and advocate your recommendations for senior management teams across our business services, supported by your Head of Product and/or Director.

Working across the full product lifecycle, you will be involved in discovery, requirements gathering, process mapping, testing, transition activities and support. You will play a pivotal role in the successful embedding of change within the organisation whilst encouraging and promoting best practice across the portfolio and analysis team.

In this recruitment round, we are seeking one Business Analyst to work within our Digital Public Platforms service team as we focus on creating and enhancing a seamless and reliable digital experience.

This is a 24-month fixed term contract

Experience

• Demonstrable experience working on digital initiatives and on CMS platforms
• Experience of working within a large organisation to deliver change with experience of working across full project lifecycle from business case creation through to transitioning into the live environment
• Demonstrable experience of the use of core business analysis tools and techniques including workshop facilitation, process mapping, requirements elicitation and documentation
• Experience of successfully embedding change through testing, training and early life support of new/updated processes and information systems
• Knowledge of delivery frameworks and methodologies such as Agile and Product
• Excellent communication and stakeholder management skills

UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including:

• Competitive salary of £43,762 – £56,552 per annum + 6% market supplement, dependant on experience
• 34 days annual leave plus public holidays
• Generous, defined benefit pension scheme
• Family-friendly policies, including 26 weeks of paid maternity or paternity leave

For more information on UAL, and Digital & Technology, please visit the dedicated microsite here: https://web/ual

HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Daniel Friedman at Hays Technology.