Support Engineer

Salary Range

£25,000 - £29,000

About Unizen

Unizen Group Ltd is a modern, forward-thinking Managed IT & Cyber Security Services company that blends calm, zen-like clarity with a relentless focus on optimisation. Unizen prioritises understanding people first, building solutions that are both thoughtful and effective.

We value calm, structured problem-solving over reactive firefighting. Join a calm, structured MSP. Not chaos-driven support.

Role Overview

This remote role sits between support and engineering, with a split across reactive support delivery and proactive engineering improvements. As a Support Engineer, you will resolve technical issues and contribute to service optimisation, automation, and platform improvements based on real client and operational needs

Key Responsibilities

Support Delivery:

• Provide high-quality support across multiple client environments
• Manage and prioritise a busy ticket queue, ensuring adherence to SLAs
• Troubleshoot and resolve issues across Windows, macOS, Microsoft 365, and core infrastructure
• Deliver excellent customer service with confident client-facing communication

Engineering & Optimisation:

• Implement technical solutions and improvements
• Develop and maintain scripts using PowerShell and Bash
• Identify recurring issues and drive proactive fixes
• Support standardisation across client environments
• Assist in internal tooling, scripting, and efficiency initiatives

Skills Required

Essential:

• Strong PowerShell &/or Bash scripting ability
• Experience supporting multiple clients in varied IT environments (MSP experience beneficial)
• Excellent troubleshooting across Windows & macOS
• Strong knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Office apps)
• SharePoint administration, including permissions and structure
• Experience with Active Directory / Entra ID administration
• Solid understanding of email systems and mail flow troubleshooting
• Experience with device builds, deployments, and migrations
• Server administration capabilities (Windows Server environments)
• MDM / device management experience
• Basic networking knowledge and troubleshooting
• Strong organisational skills with the ability to balance support and project-based work

Desirable (Nice to have):

• Experience with RMM and PSA tools (e.g. ConnectWise, Autotask, NinjaRMM)
• Exposure to Microsoft Intune / Endpoint Manager / Conditional Access
• Firewall experience (SonicWall, WatchGuard, Fortinet)
• Familiarity with email security platforms (Mimecast, Barracuda)

Working Pattern

Fully remote, with occasional team days at the London SE1 office.

Why Apply?

• Work in a true Support Engineer role combining support and engineering
• Opportunity to build automation and influence technical delivery standards
• Exposure to a wide range of client environments and modern technologies
• Future progression into engineering, or project-focused roles
• Be part of a fast-paced, technically driven MSP environment