Lead Technical Account Manager - AI / RetailTech Startup

Lead Technical Account Manager – AI / RetailTech Startup

London (Hybrid) | Up to £85k + 10% OTE + Equity | Full-time

Are you passionate about helping enterprise customers get real business value from cutting-edge AI technology?

This is your chance to take ownership of technical success, performance insight, and post-install excellence for large-scale, global retail deployments.

You’ll lead the charge in ensuring AI-driven systems run seamlessly, driving measurable impact, operational reliability, and continuous improvement across thousands of devices.

The Role

As Technical Account Manager Lead , you’ll sit at the intersection of customer success, analytics, and engineering , ensuring every client deployment performs at its best.

You’ll act as the technical bridge between customers, product, and ML engineering , leading post-install optimisation, investigating data-driven performance issues, and scaling best practices across a growing customer base.

You’ll also manage 1 x Technical Account Manager , shaping how enterprise customers experience technical partnership in a fast-growing AI business.

What You’ll Be Doing

• Own end-to-end technical relationships with major enterprise retailers across multiple regions.
• Act as the post-install lead, analysing on-device performance, troubleshooting AI model behaviour, and driving continuous improvement.
• Use data analytics and real-time dashboards to uncover performance insights, trends, and ROI metrics, advising the business on any feature edits that would reduce drop-offs etc
• Partner cross-functionally with Engineering, Product, and Solutions teams to prioritise enhancements and retraining.
• Build playbooks and scalable processes for deployment, monitoring, and optimisation.
• Foster a data-driven, customer-first culture across the technical account management function.

What Success Looks Like

• High customer retention and expansion across global accounts.
• Edge AI systems running at peak accuracy and reliability.
• Measurable ROI improvement for customers post-deployment.
• A proactive, insights-led TAM team consistently delivering excellence.

Your Background

• 8–12 years in Technical Account Management , Customer Engineering , or Solution Delivery for AI, IoT, or enterprise SaaS platforms.
• Strong understanding of edge AI, ML pipelines, or computer vision systems (e.g., PoS, SCOs, IoT).
• Experience working with monitoring frameworks (Grafana, Datadog) and analysing technical performance data.
• Proven track record in building relationships with enterprise clients and turning insights into results.
• Confident communicator, equally comfortable engaging engineers and executive sponsors.
• Hands-on familiarity with Python, SQL, or similar tools a plus.
• RetailTech background is hugely advantageous

Why Apply!

You’ll be joining a scaling deep-tech company that’s redefining how AI operates within the retail landscape, with live deployments across major global retailers and partnerships with world-leading hardware providers.

It’s a chance to take ownership, make a visible impact, and shape how enterprise customers experience technical excellence in a frontier AI domain.