Customer Support Engineer
Customer Support Engineer:
For one of our globally leading tech clients we are urgently looking for an experienced Customer Support Engineer for a long contract based in Edinburgh, UK
Its paying well and my client can interview asap!
Key Responsibilities
- Provide L2/L3 support for DERMS applications, integrations, and services
- Monitor system availability, performance, and data flows between DERMS, SCADA, ADMS, EMS, and DERs
- Handle incidents, service requests, and escalations in line with SLA commitments
- Perform root cause analysis (RCA) and implement permanent fixes
- Support patching, upgrades, deployments, and configuration changes
- Collaborate with engineering and product teams to improve scalability, reliability, and cybersecurity
- Maintain knowledge base articles, SOPs, and runbooks
- Provide technical support for DER aggregation, forecasting, optimization, scheduling, and dispatch
- Participate in 24x7 on-call rotation for critical incidents
- Ensure adherence to ITIL processes (Incident, Problem, Change Management)
Required Qualifications
- Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent experience)
- 3+ years experience in application support, energy management systems, or grid operations platforms
- Strong understanding of DERMS functions and distributed energy resources (solar, wind, batteries, EVs)
- Proficiency in Linux/Unix, databases (SQL / Oracle / PostgreSQL), and APIs/integration tools
- Strong troubleshooting across application, middleware, and network layers
- Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.)
- Familiarity with SCADA, ADMS, EMS, OMS, or similar grid systems
- Excellent communication and problem-solving skills
Preferred Skills
- Prior experience supporting DERMS or OT/IT grid management platforms
- Knowledge of GridOS ecosystem and DERMS integration
- Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2)
- Cloud / hybrid deployment experience (Azure, AWS)
- Certifications: ITIL, Security+, utility-specific systems training
- Scripting and automation skills (Python, Bash, PowerShell)
If this is you, then please do not delay in applying!