Help Desk Specialist

Roles and Responsibilities

• Performs remedial repairs on Desktops, laptops, printers, video conferencing, access, kiosks, operational hardware and any other authorized peripheral equipment

• Assist site with hardware/ desk/ office/ boardroom setup as requested

• Execute supported directed tasks for network or server support on-site by escalations teams.

• Provide first level troubleshooting and support for Applications

• Capture, store and update in-scope site information.

• EUC Hardware (Laptops, Desktops) set-up, deployment, collection/re-imaging.

• Mobile devices (phone/tablets) set-up, deployment, collection.

• Software/Application Installation (Country/Site specific).

• Basic Printing. Network and server troubleshooting support).

• Provide New Hire Induction.

• Manage local end user asset inventory and life cycle of assets.

• Provide first level support for meeting room devices (VC devices, projectors, displays

etc.,)

• Provide first level support for warehouse devices (RF Equipment's, voice equipment's,

Vehicle mounted units, label/thermal printers etc.,)

• Maintain onsite inventory of supported devices.