Information Technology Support Specialist

We’re looking for a Service Support Analyst to join our team in Aylesbury. You’ll play a key role in delivering first and second-line support across a modern Microsoft cloud environment, working closely with internal users and third-party suppliers.

What you’ll be doing:

• Providing 1st and 2nd line support for incidents, service requests, and ITIL processes
• Troubleshooting Windows 11, Azure Virtual Desktop (AVD), M365, Teams, Exchange Online, OneDrive/SharePoint, printing, and in-house apps
• Supporting company laptops, user-owned devices, office equipment, and meeting room tech
• Managing user lifecycle (joiners, movers, leavers) and access controls
• Responding to SOC alerts and monitoring email security
• Maintaining hardware/software inventory and supporting tech rollouts
• Communicating clearly with non-technical users and managing expectations
• Conducting risk analysis and escalating where needed
• Ensuring compliance with FCA/PRA conduct rules

What we’re looking for:

Essential:

• Experience with Microsoft Azure & M365 (AVD, Teams, Exchange Online, OneDrive, SharePoint)
• Proven customer-facing IT support experience

Desirable:

• Degree in Computer Science or related field (or equivalent experience)
• Microsoft 365 Certified (Fundamentals or Administrator Associate)
• Understanding of IT infrastructure
• ITIL methodology knowledge
• Awareness of Information Security & Data Protection