ServiceNow Developer

We are seeking a skilled and forward-thinking ServiceNow professional to join our client's digital services team. In this role, you will be responsible for designing, configuring, and optimizing the ServiceNow platform to support enterprise-wide process automation, service delivery, and digital transformation initiatives.

This opportunity offers the chance to work across multiple business domains, delivering innovative platform solutions, enabling smarter workflows, and ensuring long-term platform scalability and performance.

Summary of Responsibilities

• ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts.
• Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices.
• User Experience: Improve self-service capabilities through portals and virtual assistants.
• Integrations: Develop and manage connections with third-party systems via APIs and integration tools.
• CMDB & Discovery: Configure asset discovery tools and maintain accurate configuration data.
• Automation: Streamline workflows using Flow Designer, Orchestration, and scripting.
• Performance & Support: Troubleshoot issues, optimize system performance, and ensure platform stability.
• Testing & Upgrades: Lead testing (manual/automated), UAT, and manage upgrades and patches.
• Service Catalog: Maintain catalog items, workflows, and approval processes.
• Security & Access Control: Implement and enforce RBAC and compliance controls.
• Reporting & Analytics: Create dashboards and reports to provide insights and track performance.
• Stakeholder Collaboration: Work with cross-functional teams to gather requirements and deliver solutions.
• Documentation: Maintain clear records of system configurations and updates.

What We’re Looking For

• Degree in Computer Science, Information Systems, or a related discipline—or equivalent experience in an enterprise IT environment.
• 5+ years of experience designing, building, and maintaining ServiceNow solutions.
• Proficiency in IT Service Management (ITSM), discovery tooling, and system integration.
• Experience working with employee-facing interfaces and centralized service portals.
• Solid background in JavaScript, Flow Designer, and advanced scripting within the ServiceNow platform.
• Practical knowledge of CMDB structures and automated discovery tools.
• Strong grasp of ServiceNow's data model, access control logic, and platform architecture.
• Relevant certifications such as ServiceNow System Administrator or Application Developer are advantageous.
• Familiarity with Agile delivery, ITIL principles, and CI/CD practices.

Preferred Qualifications

• Exposure to advanced ServiceNow capabilities such as Virtual Agent, AI-driven insights, or mobile experience development. - Preferred
• Experience managing upgrades, patch cycles, and multiple ServiceNow instances. - Preferred
• Understanding of testing automation within the platform using tools such as the Automated Test Framework (ATF). - Preferred

If you're interested and available, we'd love for you to apply. If you're not available, feel free to refer anyone in your network who might be a good fit.