Field Service Engineer
Field Service Engineer
Car Parking Systems, ANPR & Kiosk Solutions
Location: Birmingham (Field-Based)
Salary: Up to £35,000 DOE + Company Vehicle + Full Benefits Package + First fix bonus scheme
Job Type: Full-Time, Permanent
The Opportunity
We are recruiting on behalf of an established technology solutions provider operating within the parking management and intelligent transport sectors. Due to continued growth, they are seeking a Field Service Engineer to support, maintain and troubleshoot a range of car parking systems, payment kiosks, ANPR technology, network infrastructure and associated software platforms across customer sites throughout the Midlands and surrounding regions.
This role would suit a technically minded engineer with experience in IP networking, software troubleshooting, IT systems, electronic fault finding and field-based customer support.
Key Responsibilities
Skills & Experience Required
Essential
Ideal Candidate
You will be a proactive and customer-focused engineer who enjoys troubleshooting complex technical issues across software, networking and electronic systems. Comfortable working independently in the field, you'll take pride in delivering a first-class service while supporting business-critical technology for a varied customer base.
Interested?
For a confidential discussion and full details of the opportunity, please apply with your CV. Our recruitment team is managing this vacancy exclusively on behalf of our client.
Dom @Utilise Recruitment .co .uk
Car Parking Systems, ANPR & Kiosk Solutions
Location: Birmingham (Field-Based)
Salary: Up to £35,000 DOE + Company Vehicle + Full Benefits Package + First fix bonus scheme
Job Type: Full-Time, Permanent
The Opportunity
We are recruiting on behalf of an established technology solutions provider operating within the parking management and intelligent transport sectors. Due to continued growth, they are seeking a Field Service Engineer to support, maintain and troubleshoot a range of car parking systems, payment kiosks, ANPR technology, network infrastructure and associated software platforms across customer sites throughout the Midlands and surrounding regions.
This role would suit a technically minded engineer with experience in IP networking, software troubleshooting, IT systems, electronic fault finding and field-based customer support.
Key Responsibilities
- Installation, commissioning and maintenance of car park management systems.
- Service and support of parking payment kiosks, ticketing equipment and access control systems.
- Diagnose and resolve faults relating to:
- IP networks and communications
- Switches, routers and network-connected devices
- ANPR cameras and associated software
- Windows-based operating systems and applications
- Payment and kiosk hardware
- Electronic components and peripheral devices
- Carry out preventative and corrective maintenance visits.
- Configure networked devices and troubleshoot connectivity issues.
- Investigate software-related incidents and liaise with internal technical support teams where required.
- Complete service reports and documentation accurately.
- Ensure customer SLA and response time requirements are consistently achieved.
- Provide a high level of customer service and technical support on-site.
- Participate in an on-call rota as required.
Skills & Experience Required
Essential
- Previous experience in a Field Service Engineer, IT Support Engineer, Network Engineer or Electronic Engineer role.
- Strong knowledge of:
- TCP/IP networking
- LAN/WAN environments
- Network switches and routers
- Windows operating systems
- Remote diagnostics and fault finding
- Ability to diagnose both hardware and software faults.
- Experience supporting network-connected equipment.
- Good understanding of electronic and electro-mechanical systems.
- Excellent problem-solving and communication skills.
- Full UK Driving Licence.
- Ability to work independently across multiple customer sites.
- Experience with ANPR systems.
- Knowledge of parking management systems, ticketing systems or payment kiosks.
- Understanding of CCTV, access control or intelligent transport technologies.
- CompTIA Network+, Cisco, Microsoft or similar certifications.
- Experience working within a service-level agreement (SLA) driven environment.
- Salary up to £35,000 depending on experience.
- Company vehicle.
- Company fuel card.
- First fix bonus scheme.
- Mobile phone and laptop.
- Pension scheme.
- Holiday allowance plus bank holidays.
- Ongoing technical training and career development.
- Full benefits package.
- Opportunity to work with innovative parking and smart technology solutions.
Ideal Candidate
You will be a proactive and customer-focused engineer who enjoys troubleshooting complex technical issues across software, networking and electronic systems. Comfortable working independently in the field, you'll take pride in delivering a first-class service while supporting business-critical technology for a varied customer base.
Interested?
For a confidential discussion and full details of the opportunity, please apply with your CV. Our recruitment team is managing this vacancy exclusively on behalf of our client.
Dom @Utilise Recruitment .co .uk