IT Apprentice

How you will Energise Our Team

Our IT department plays a vital role in keeping our operations running smoothly, providing reliable technology solutions and support to internal teams across the business. We’re currently looking for a motivated and tech-savvy individual to join us as a Level 3 IT Apprentice.

As an apprentice, you’ll assist with resolving technical issues, maintaining essential systems, and ensuring the consistent delivery of IT services. You’ll also build valuable skills in problem-solving, multi-channel user support, and continuous service improvement. This role is perfect for someone eager to develop their IT career and make a real impact from day one. Each week, you’ll have dedicated time to focus on your studies and work towards your qualification. From day one, you’ll be offered a permanent role, with plenty of opportunities for growth and development once you complete your apprenticeship

Key responsibilities include:

• Responding to support calls, emails, and tickets from Valda users, resolving or escalating issues as needed
• Managing and updating service desk tickets in line with internal SLAs
• Coordinating with IT suppliers to maintain appropriate stock levels of equipment and consumables
• Documenting processes and procedures for the internal IT knowledge base
• Diagnosing, imaging, and repairing PCs and laptops
• Monitoring system alerts via the IT Service Desk inbox
• Setting up workstations for new employees and supporting office and desk moves
• Providing high levels of customer service to all Valda staff

The Spark we’re Looking For
We’re looking for someone curious, motivated, and eager to start their career in IT. The ideal candidate will bring:

• GCSEs (or equivalent) in English, Maths and an IT related subject (desired)
• A basic understanding of IT concepts or a keen interest in building this knowledge from the ground up
• A genuine passion for technology and a strong desire to learn about IT systems and support
• Sharp problem-solving abilities, using available resources to tackle challenges effectively
• Strong communication skills, with the confidence to assist users and work collaboratively with the wider team
• A proactive mindset, someone who takes initiative and brings energy to daily tasks
• Analytical thinking, with the ability to diagnose issues, identify solutions, and help resolve technical problems

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com   

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

• 5 GCSE's including Maths and English GCSE, grade A*-C/9-4 (or equivalent) (Essential)