IT Support - 1st Line TLNT1 NI

Job Title: IT Support - 1st Line Salary: £28-32k - open to discussions based on experience Location: Londonderry/ Derry Contract: Permanent, full-time Work Pattern: Monday-Friday, standard operational hours, fully on-site. Overview Hands-on IT Support role delivering first-line support across a head office and multi-site operation, covering hardware, software, user on-boarding, telephony systems, and troubleshooting. Also includes admin coordination, liaising with third-party providers, and supporting business operations where IT and service delivery overlap. What's in it for you? A great opportunity to join a well-established, growing organisation that is investing in its systems and operations. The role offers strong variety, combining hands-on IT support with broader business exposure across a multi-site environment. Essential: Commercial experience in IT support or a blended IT/Admin role Strong troubleshooting and problem-solving skills Confident acting as first-line IT support Highly organised with ability to prioritise and multitask Strong communication skills (users and third-party providers) Full driving licence with willingness to travel No degree required- hands on experience looked on favourably Desirable: Experience with VoIP/telephony systems (e.g. RingCentral) Background in multi-site environments (retail, logistics, industrial) Familiarity with ticketing systems and endpoint management Why choose VANRATH? Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals. For further information on this IT role, or any other IT job in Northern Ireland, apply via the link or contact for a confidential chat today.

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