Lead IT Analyst – End User Computing (Associate Director)
Location: London, UK
Salary: Up to £80K depending on experience
Level: Associate Director
Experience Required: Minimum 7 years
We are seeking an experienced Lead IT Analyst – End User Computing to join a growing infrastructure and desktop engineering team within a fast-paced enterprise environment.
This role is ideal for a strong End User Computing professional with a solid background in desktop engineering, Windows environments, user support technologies, and modern workplace tools. The successful candidate will play a key role in supporting and enhancing the organisation’s end-user technology landscape while driving improvements across desktop deployment, user productivity tools, and workplace technology services.
Key Responsibilities
- Provide technical leadership across End User Computing and desktop infrastructure services
- Support and manage Windows desktop environments and end-user technologies
- Lead desktop deployment, configuration, and support initiatives
- Work closely with infrastructure and support teams to improve user experience and operational efficiency
- Support enterprise productivity applications and collaboration technologies
- Assist with automation, standardisation, and optimisation of desktop support processes
- Troubleshoot and resolve complex desktop and user environment issues
- Participate in technology rollouts, upgrades, and migration projects
- Maintain documentation, operational procedures, and support standards
Required Skills & Experience
- Minimum 7 years’ experience in End User Computing, Desktop Engineering, or Infrastructure Support
- Strong experience supporting:
- Windows desktop environments
- Desktop deployment technologies
- End-user support platforms
- Good knowledge of:
- Microsoft Word
- Microsoft Excel
- Microsoft Copilot
- AI productivity tools
- Experience working within enterprise infrastructure environments
- Strong troubleshooting and problem-solving skills
- Excellent communication and stakeholder management abilities
Preferred Experience
- Experience with enterprise desktop management and deployment tools
- Exposure to automation and scripting within desktop support environments
- Experience supporting modern workplace and collaboration technologies
- Familiarity with infrastructure operations and IT service management processes
Candidate Profile
- Strong desktop engineering and End User Computing professional
- Infrastructure-focused mindset with strong Windows expertise
- Able to work independently and manage multiple priorities in a fast-paced environment
- Proactive, user-focused, and solution-oriented
- Experience within corporate or enterprise-scale environments preferred
This is an excellent opportunity for a senior End User Computing specialist to take ownership of key desktop and workplace technology initiatives within a collaborative infrastructure team.
Due to the increased number of applicants, we will be unable to respond to everyone.