Job Vacancy

IT Technician Support Apprentice

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Vaughan Data Systems are looking for a keen ICT apprentice to assist with providing their customers with IT Support. The role will involve a variety of tasks that give a broad insight into the daily challenges of IT. You'll quickly gain an understanding of the level of support required to maintain an essential business function to our customers.

Role

Vaughan Data Systems have a long standing reputation for recruiting, training and retaining apprentices. 

As IT Support apprentice you will assist with:

· Supporting the IT engineer

· Producing IT diagnosis over the phone for hardware, networks, antivirus and operating systems

· Providing remote support to clients for Microsoft platforms

· Fixing, preparing and replacing hardware for clients

· Supporting with installing and configuring computer systems

· Diagnosing hardware and software issues

· Troubleshooting system and network problems, as well as diagnosing and solving problems

· Logging calls and ensuring management of database

Training

Information Communication Technician Level 3 Apprenticeship Standard:

· Qualification together with on site training by the employer.

· For those starting at Advanced (Level 3), the expected duration would be eighteen months plus 4 months End point assessment stage)

· There is an opportunity to progress on to a Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.

Knowledge Areas Include:

· Hardware and Networking

· Software and Security

· ICT Administration

There are excellent progression routes within the company upon completion of the Apprenticeship, together with the possibility of progressing onto the next level Apprenticeship for the right candidate.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
THE DEVELOPMENT MANAGER LTD
Working Week
Monday to Friday - Shifts TBC
Expected Duration
22 Months
Positions Available
1
Closing Date
Friday, 3rd May 2024
Start Date
Monday, 13th May 2024

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Qualifications

  • Maths GCSE or equivalent, grade 4 (Essential)
  • English Language GCSE or equivalent, grade 4 (Essential)

About the Employer

VAUGHAN DATA SYSTEMS LTD
Since 1992 Vaughan Data Systems have been providing solutions and helping businesses across the Midlands. They are dedicated to customer service and keeping their clients businesses free from annoying computer issues. Customer retention is very important to them and they always go the extra mile in order to keep their clients satisfied.
Company
VAUGHAN DATA SYSTEMS LTD
Location
Vaughan Data Systems Ltd, 7 The Courtyard, Harris Business Park, Hanbury Road, Stoke Prior, Bromsgrove, England
Employment Type
Advanced Apprenticeship
Salary
£14,040.00
Posted
Apply Now
Apply Now
Company
VAUGHAN DATA SYSTEMS LTD
Location
Vaughan Data Systems Ltd, 7 The Courtyard, Harris Business Park, Hanbury Road, Stoke Prior, Bromsgrove, England
Employment Type
Advanced Apprenticeship
Salary
£14,040.00
Posted