Global Service Delivery Manager

Global Service Delivery Manager | Fully Remote | Global Humanitarian Charity

An exciting opportunity for a leading, global humanitarian charity that makes a huge impact for the most vulnerable worldwide.

As a Global Service Delivery Manager, you will lead high-quality, efficient technology service delivery for their worldwide operations.

This includes developing strategic service plans, monitoring SLAs/KPIs, managing risks, maintaining service documentation, and acting as the escalation point for incidents, helping to ensure critical services support their mission.

You will proactively assess service delivery data and trends to identify inefficiencies, risks, and opportunities for improvement.

This includes the Identification of root causes of recurring service issues and owning the implementation of long-term resolutions

Must have skills and experience:

• Must have experience as a Service Delivery Manager and service delivery of SaaS/Cloud business applications
• ITIL framework, risk management, root cause analysis, incident resolution and problem management
• Proactively assessing service delivery data and trends to uncover inefficiencies, risks and improvement opportunities
• Proven leadership skills in a matrix environment
• Strong communication skills with the ability to engage diverse stakeholders
• Jira and Power BI tools to analyse operational data and generate insights
• Creating and maintaining service documentation, including service definitions, catalogues and work orders
• Driving IT service delivery forward and supporting the organisation's move towards innovation and automation
• Multi-national organisations with geographically dispersed teams (highly desirable)

On offer is £60k, 100% remote with great benefits, including 32 days' holiday, gym membership, a generous pension, and more.

If you fit the profile and would like to learn more, apply ASAP.