Technical Support Apprentice
We’re looking for an enthusiastic and tech-savvy Technical Support Apprentice to join our friendly and growing support team in London.This is a fantastic opportunity to gain hands-on experience, work with a wide range of technologies, and develop your IT career with a company that values growth, innovation, and teamwork.
Role
You’ll provide technical support across hardware, software, and networks, helping our clients keep their systems running effectively.
Key Responsibilities:
- Provide Level 1 and Level 2 technical support to clients across hardware and software systems
- Diagnose, troubleshoot, and escalate technical issues where needed to Level 3 engineers
- Maintain accurate documentation and provide user-friendly guides or support materials
- Communicate effectively with clients and suppliers to deliver timely solutions.Collaborate with internal teams to ensure high-quality service delivery
- Collaborate with internal teams to ensure high-quality service delivery
- Occasionally work outside standard hours when required for urgent issues or project work
Training
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
- The role offers long term security and the opportunity to progress into a permanent position
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- VELOCITY 1st LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.30pm.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 24th March 2026
- Start Date
- Monday, 30th March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade A*-C/ 9-4 (Essential)
- Maths GCSE, grade A*-C/ 9-4 (Essential)
About the Employer
VELOCITY 1ST LIMITED
HelpDesk Heroes are a team of experienced technical and security specialists delivering proactive, reliable, 24/7 business IT services to clients globally and across the UK.
Our services range from complete managed IT solutions to flexible remote support.
We manage critical IT infrastructure, including servers, storage, backup & disaster recovery, IT security, and web services. We work with businesses of all sizes, from micro-businesses to medium-sized enterprises.