Apprentice IT Support Technician
We are looking for a motivated and enthusiastic Apprentice IT Support Technician to join our IT team. This is an exciting opportunity for someone eager to start a career in IT and gain hands-on experience while studying towards a nationally recognised IT qualification.
Role
- Provide first-line technical support to staff for hardware, software, and network issues
- Set up and configure IT equipment including PCs, laptops, printers, and mobile devices
- Monitor and maintain IT systems and networks
- Assist with user account creation, password resets, and basic user administration
- Log support tickets and update them in the helpdesk system
- Support the rollout of new applications and system
- Escalate complex issues to senior technicians as needed
- Follow IT policies and procedures to ensure security and compliance
Training
Training to be provided:
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
The role offers long term security and the opportunity to progress into a permanent position.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- VELOCITY 1st LIMITED
- Working Week
- Monday to Friday, 09:00 to 17:00.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 3
- Closing Date
- Friday, 27th June 2025
- Start Date
- Monday, 30th June 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
VELOCITY IT ACADEMY LIMITED
Velocity Academy is a post 16 private education provider that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy now delivers apprenticeship programmes, short courses and online virtual classes to both employers and individual students. We now boast a diverse portfolio of vocational learning programmes such as technology, business management, administration, and health and fitness.
- Company
- VELOCITY IT ACADEMY LIMITED
- Location
- 2 Marylebone Street, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,000 a year
- Posted
- Company
- VELOCITY IT ACADEMY LIMITED
- Location
- 2 Marylebone Street, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,000 a year
- Posted