IT / Telecoms Engineer Apprentice
Kick-start your IT career with Velocity. Gain hands-on experience providing technical support, provisioning telephony systems and broadband services, and developing valuable skills while working alongside experienced engineers.
Role
Key Responsibilities
Technical Support (1st & 2nd Line)
- Provide 1st and 2nd line support for voice and data products, including telephony and broadband/connectivity services
- Diagnose and resolve client-reported faults across hosted voice and broadband connections
- Log, track, and escalate cases as required, maintaining clear and accurate documentation throughout
Voice Provisioning:
- Provision of the tenant
- Place number port requests
- Base configuration: create generic users, programme DDI numbers, and set up up to 3 hunt groups
- Host the project kick-off call with the client (remote only)
- Configure named users, including creating user names
- Programme IVRs and call queues/groups
Broadband Provisioning:
- Manage end-to-end provisioning of broadband orders, from order placement through to service activation
- Liaise with carriers/suppliers to track install dates and resolve provisioning issues
- Keep internal systems and clients updated on order progress
Training
- Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
- Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
- Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
- The role offers long-term security and the opportunity to progress into a permanent position
- Apprenticeship Standard
- Network engineer (level 4)
- Training Provider
- VELOCITY 1st LIMITED
- Working Week
- Office-based / Hybrid (UK) - remote project delivery, with occasional site work per role tier Monday - Friday, 9.00am - 5.00pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 21st August 2026
- Start Date
- Tuesday, 25th August 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- UC platform experience
- Broadband provisioning
- Telecoms/ITMS background
- Number porting
- DDI/SIP configuration
- Handset deployment
- Site phone surveys
Qualifications
- English GCSE, grade A*-C/ 9-4 (Essential)
- Maths GCSE, grade A*-C/ 9-4 (Essential)
- relevant areas Qualification completed at Level 3, grade Pass or above (Desired)
About the Employer
VELOCITY IT ACADEMY LIMITED
Velocity Academy) is a UK apprenticeship training provider. It specializes in IT, Data, Digital Marketing, and Professional Services apprenticeships delivered primarily through online live learning and coaching.