IT Engineer Apprentice (VetPartners Ltd)
Role
We’re looking for an enthusiastic, IT-focused individual looking to develop their skills within a 1st line support role for a rapidly growing organisation.
You will help resolve IT related issues for over 650 sites across the UK. You will need to work fast and determine if issues can be resolved internally or need to be escalated to 3rd parties. You will be responsible for ensuring users are kept updated and deliver a high level of support and customer service.
The role will include training days for your time with Estio training, and 1 day a week to complete course work.
Duties and key responsibilities
You will:
- Be the first point of call for colleagues across the business, diagnosing and assisting them with their issues over the phone and via email.
- Work as part of a team to resolve incidents and requests within a given SLA.
- Work with our 3rd party support providers to ensure incidents are resolved.
- Liaise with end users to ensure they are kept informed about the progress of their issue.
- Be able to diagnose and resolve common software and hardware issues.
- Discuss and explain issues with users in a non-technical way where required, to gather the right information to progress their issue.
Training
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
Full-time 1st Line engineer with possible internal progression such as:
- Infrastructure
- Data Teams
- Leadership
- Security
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- Monday - Friday 9am-5pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 5th January 2026
- Start Date
- Monday, 12th January 2026
Desired Skills
- Customer service experience
- Keen to learn
- Work to meet deadlines
Qualifications
- Maths & English GCSE, grade Grade C or above (Essential)
- IT Other, grade (A*-C) (Desired)
About the Employer
- Company
- VETPARTNERS LIMITED
- Location
- Spitfire House, Aviator Court, York, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,500 a year
- Posted
- Company
- VETPARTNERS LIMITED
- Location
- Spitfire House, Aviator Court, York, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,500 a year
- Posted