Customer Success Executive

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After applying, you will be invited to create your profile on the Via platform. Your profile stays anonymous until you match.

Fully Remote | £42,000 – £50,000 | UK-Based | SaaS

Looking for a remote role that is fast-paced, people-focused and genuinely progressive?

We’re partnering with a rapidly scaling US-headquartered SaaS business that is expanding its UK team following significant international growth.

They build cloud-based software that helps businesses simplify complex processes and operate more efficiently. With clients across multiple sectors and continued expansion in North America and Europe, they are now investing heavily in their client success function.

This is where you come in.

As a Remote Client Success Executive, you will work closely with customers after onboarding, ensuring they are supported, engaged and getting real value from the platform.

This is not cold sales.

It is not a call centre role.

It is relationship-driven, solution-focused and commercially aware.

You will:

• Act as a key point of contact for a portfolio of clients
• Support onboarding and ongoing engagement
• Answer questions and resolve queries efficiently
• Identify opportunities to improve the client experience
• Work cross-functionally with product and operations teams
• Help retain and grow long-term client relationships

It is ideal for someone who enjoys building relationships, solving problems and being trusted by customers.

This role is intentionally broad to welcome candidates from a variety of backgrounds, including:

• Customer service
• Administration
• Account coordination
• Operations support
• Retail or hospitality professionals moving into tech
• Graduates with strong communication skills

If you are organised, personable, proactive and comfortable working remotely, you will thrive here.

• £42,000 – £50,000 salary
• Fully remote working with no London office requirement
• Exposure to a scaling US SaaS company
• Clear progression pathways as the team grows
• Modern, supportive and high-performance culture

If you are looking to move into a growing tech environment where you can build a long-term career, this could be the opportunity that changes your trajectory.

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