Interim IT Support Analyst

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London (Hybrid) | Initial 6-Month Contract | Professional Services Firm

As our client continues to grow, so does their technology estate.

We're working with a leading Professional Services firm that's expanding its IT function to support business growth, improve service delivery and contribute to a number of technology projects. They're looking for an Interim IT Support Analyst to join the team on an initial 6-month contract, with a strong likelihood of extension.

This is an excellent opportunity for an early-career IT professional looking to broaden their technical experience within a collaborative and fast-paced environment.

Reporting to the IT Support Manager, you'll provide first and second-line technical support to colleagues across the business while assisting with a range of infrastructure and technology initiatives.

No two days are the same—you'll be supporting users, troubleshooting technical issues, preparing new devices and helping deliver projects that improve the firm's technology environment.

• Provide first and second-line technical support via phone, email and ticketing systems.
• Troubleshoot hardware, software and connectivity issues.
• Configure laptops, desktops and mobile devices for new starters.
• Manage user accounts, permissions and password resets.
• Support Microsoft 365 applications, including Outlook, Teams and SharePoint.
• Assist with onboarding and offboarding processes.
• Escalate complex technical issues where appropriate.
• Maintain accurate documentation and update the IT service management system.
• Support office technology, meeting room equipment and printers.
• Assist with technology rollouts, system upgrades and other IT projects.

You'll enjoy solving problems, delivering excellent customer service and learning new technologies in a supportive environment.

We're looking for someone with:

• Previous experience in an IT Support, Service Desk or Helpdesk role.
• Good knowledge of Windows operating systems and Microsoft 365.
• Experience configuring laptops and supporting end users.
• Excellent communication and customer service skills.
• Strong troubleshooting and problem-solving abilities.
• A proactive attitude and willingness to learn.
• The ability to manage multiple support requests in a busy environment.

Exposure to Microsoft Intune, Entra ID (Azure Active Directory), Active Directory or ITIL practices would be advantageous but isn't essential.

• Initial 6-month contract with strong potential for extension.
• Hybrid working based in London.
• Exposure to a broad range of technologies and infrastructure projects.
• Supportive team with opportunities to develop your technical skills.
• Modern office environment and collaborative culture.
• Competitive day rate of £180-£250 per day (Inside IR35).

If you're looking to build your IT career within a professional, people-focused organisation while gaining exposure to a variety of technologies and projects, we'd love to hear from you.

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