Service and Support Technician Apprentice (VIP Computers Ltd)
Role
- Installing and configuring operating systems.
- Conducting diagnostics and repairs on computer equipment.
- Maintaining accurate and up-to-date records of all service requests and resolutions
- Communicating technical information in a clear and easy-to-understand manner to non-technical users.
- Ensuring timely and effective resolution of technical issues to minimize customer.
Training
Firebrand’s sector leading Level 3 Digital Support Technician (L3DST) Apprenticeship Programme trains apprentices to maximise the effective use of digital office technologies, productivity software and digital communications.
Apprentices help their business and internal users maximise the use of digital technologies, as well as adapt to and exploit changes in technology to meet business objectives, maximise productivity and master digital communications.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Digital Support Technician apprenticeship:
• CompTIA IT Fundamentals+
• CompTIA Cloud Essentials +
This programme covers:
- Configuration, maintenance, and repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
- Continual improvement, business Continuity, Resilience
- Customer Service and support
- Security and Legislation; Digital security
- Data management
- Digital Information Management Systems Operation
- Business and decision-making skills
- Digital technologies including collaborative tools, office suites, conferencing facilities and mass email tools
- Survey tools
- Social media tools for business
- SMS, live chat, video chat, web conferencing
The role offers a permanent role upon completion of the apprenticeship depending on performance.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- Monday to Friday Shifts to be confirmed
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Monday, 20th May 2024
- Start Date
- Monday, 27th May 2024
Desired Skills
- Communication skills
- Interest in computer hardware
- Customer service skills
- Strong problem-solving
- Critical thinking abilities
- Ability to work independently
- Ability to work in a team
- Willingness to learn
- Adapt to new technologies
Qualifications
- 5 GCSE's including English and Maths GCSE or equivalent, grade (A*-C/9-4 or equivalent) (Essential)
- Ideally STEM/Digital subjects Other, grade Level 2 Qualification (Essential)
About the Employer
- Company
- VIP Computer Centre Ltd
- Location
- 4 Hardwick Grange, Woolston, Warrington, Cheshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,500.00
- Posted
- Company
- VIP Computer Centre Ltd
- Location
- 4 Hardwick Grange, Woolston, Warrington, Cheshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,500.00
- Posted