1st Line Support
1 Line Support – 6-Month Contract – Hybrid - Liverpool
VIQU have partnered with a leading organisation within the legal sector who are seeking a 1 Line Support contractor to provide some additional BAU support to their Service Desk.
This 1 Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service.
Key skills & responsibilities for the 1 Line Support:
- 1 Line / Service Desk Support – in a Windows / Microsoft environment.
- Windows 10/ Windows 11
- Microsoft 365
- Exchange
- Azure
- Outlook
- MS Teams
- Active Directory
- Telephony support
- Triaging tickets and escalating to relevant teams where necessary
- Using ServiceNow ticketing system
- Mix of remote & deskside support - including working on a tech bar
- Good customer service skills
- Experience with iManage or Bomgar (desirable)
Role details:
- Job role: 1 Line Support
- Job type: Contract
- Duration: 6 months’ contract
- Rate: £140 - £155 per day
- Working hours: 37.5 hours per week Monday - Friday
- IR35 status: Inside IR35
- Location: Hybrid, one day per week in Liverpool
Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.
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