Application Support Engineer
Application Support Engineer
Milton Keynes (3 days a week onsite)
Up to £40,000 per annum plus bonus
VIQU are currently working with an established software as a Service (SaaS) organisation who have had significant growth over the last three years, and so are looking to strengthen their application support teams.
Due to this, they are hiring a second line application support engineer to act as a technical escalation point, assisting customers with 2 line technical issues on their cloud SaaS platform. Please note this is focused on fixing software issues rather than infrastructure and IT issues.
Job duties of the Application Support Engineer
- Provide second line software support to key customers.
- Utilise SQL to support customers, rectify data issues and identify root causes.
- Help to support patching, testing, software updates and cloning.
- Troubleshoot issues with SQL Server and Azure.
- Communicate with key customers within a timely manner.
- Conduct root cause analysis, and document support investigations.
Experience required for the Application Support Engineer
- Previous experience within software or application support focused roles.
- Hands on experience with SQL or similar databases, ability to write queries and ideally stored procedures (nice to have).
- The ability to communicate effectively to both technical and non-technical audiences.
- Continuous improvement mindset, with a focus on learning and development.
Application Support Engineer
Milton Keynes
Up to £40,000 per annum plus bonus
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