D365 Functional Consultant

D365 Functional Consultant – 12-month contract – Outside of IR35

My Customer is looking for a highly skilled D365 Functional Consultant with strong experience across Field Service (FS), Business Central (BC) and Sales Hub to enhance and optimise the organisation’s use of Dynamics 365.

You will work through a roadmap of planned improvements, while also bringing your own expertise, insight, and ideas to drive quick wins and long-term value.

Skills & Experience from the D365 Functional Consultant:

• Outside of IR35
• Strong hands-on experience as a D365 Functional Consultant, covering Field Service (FS), Business Central (BC), and Sales Hub.
• Strong functional Configuration experience
• Proven ability to translate business requirements into effective, scalable D365 solutions.
• Experience working with external delivery partners and acting as the internal lead/SME.
• Previous involvement in portal development, field service apps, or workflow/process automation.
• Knowledge of BC implementations and integrations is highly desirable.

Key Responsibilities of the D365 Functional Consultant:

• Work through a defined D365 enhancement roadmap to increase system capability across FS, BC and Sales Hub.
• Provide expert input on best practice, efficiencies, and quick wins to maximise D365 functionality.
• Act as the primary point of contact for a 3rd-party–led Business Central implementation, reducing reliance on the partner where possible.
• Lead and coordinate functional improvements across D365, including requirements gathering, solution design, testing, UAT, and user enablement.
• Drive the development and rollout of:
  • Customer Portals
  • New Field Service mobile application for engineers
  • Engineer route tracking and live resident-facing map
  • Improved reporting from Work Orders including wider D365 data integration

The D365 Functional Consultant is required onsite on a hybrid basis in Kent.

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