IT Support Engineer

IT Support Engineer – 3 Month Contract – Hybrid - Birmingham

VIQU have partnered with a not-for-profit organisation based in Birmingham, who are seeking an experienced IT Support Engineer on a contract basis.

The successful IT Support Engineer will play a key role in supporting users across the organisation, delivering a combination of desk-side and remote 2nd line support while working closely with wider IT teams.

Role Responsibilities

• Provide 1st and 2nd line IT support across onsite and remote environments
• Deliver desk-side support for hardware, software, and connectivity issues
• Provide remote support to users via ticketing systems, phone, and remote tools
• Support Windows devices, laptops, desktops, and peripherals
• Manage and support users and devices via Intune and Entra ID (Azure AD)
• Support Microsoft 365 services including Outlook, Exchange, Teams, and OneDrive
• Maintain clear documentation and provide a high level of customer service to non-technical users

Key Skills & Experience Required

• Proven experience in a 1/2nd Line IT Support / IT Support Engineer role
• Strong experience supporting Windows end-user environments
• Hands-on experience with:
  • Intune
  • Azure AD / Entra ID
  • Microsoft 365 (Exchange, Teams, Outlook)
  • Confident delivering both face-to-face and remote user support
  • Able to work independently while collaborating with remote IT teams
  • Strong communication skills with the ability to support non-technical users

Role details:

• Job role: IT Support Engineer  
• Start: ASAP
• Duration: 3-month initial contract
• Rate: £160 - £170 per day
• IR35 status: Inside IR35
• Location: Hybrid – 3 days per week onsite in Birmingham

Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

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