IT Support Engineer

IT Support Engineer – 6 month contract

Overview

We are looking for an experienced IT Support Engineer to join a busy and fast-paced IT team. This role is ideal for someone with a strong background in end-user support, device provisioning, onboarding/offboarding processes, and user administration within a Microsoft environment.

We're particularly interested in IT Support Engineers who have hands-on experience managing Joiners, Leavers and Movers (JLM/JML) processes, building and configuring devices, and supporting users throughout their lifecycle. The successful candidate will have a blend of technical support, device management, user administration and customer-facing experience within a modern Microsoft environment.

IT Support Engineer key Responsibilities:

• Provide 1st and 2nd line IT support to end users across the business.
• Build, configure and deploy laptops, desktops and mobile devices.
• Manage Joiners, Leavers and Movers (JLM/JML) processes.
• Create, modify and remove user accounts and permissions.
• Administer Active Directory and Microsoft Entra ID user profiles.
• Support password resets, access requests and permission management.
• Troubleshoot hardware, software and application issues.
• Provide deskside and remote support to users.
• Maintain accurate asset and inventory records.
• Escalate complex issues where required while maintaining ownership through to resolution.
• Support device imaging, deployments and refresh projects when required.
• Assist with documentation and continuous improvement of support processes.

IT Support Engineer essential Skills & Experience:

• Experience in an IT Support, Desktop Support, Service Desk or Technical Support role.
• Strong experience supporting Windows desktop environments.
• Hands-on experience building and configuring end-user devices.
• Experience managing Joiners, Leavers and Movers (JLM/JML) processes.
• Active Directory administration experience.
• Microsoft Entra ID / Azure AD administration experience.
• User account creation, access management and permissions administration.
• Experience supporting Microsoft 365 applications.
• Excellent troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

The IT Support Engineer it is required to work full-time onsite 5 days per week in London.

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

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