Information Technology Site Lead

IT Site Lead Birmingham

Location: Birmingham | Type: Permanent | Onsite: 5 days per week | Salary: Competitive

VIQU has partnered with a global legal organisation to recruit an IT Site Lead to provide high-level, white-glove support for their Birmingham office. This is an excellent opportunity to join a prestigious, international firm in a hands-on, business-facing role where youll take ownership of local IT operations, deliver an exceptional user experience, and support a complex enterprise environment.

Key Responsibilities:

Deliver premium second-line IT support and incident management for users in the Birmingham office

Act as the primary onsite IT contact, ensuring smooth day-to-day operations and outstanding customer service

Diagnose, troubleshoot, and resolve hardware and software issues both remotely and in person

Install, upgrade, and maintain devices including laptops, desktops, printers, and mobile devices

Support system rollouts, upgrades, and regional IT projects

Ensure compliance with IT security standards and asset management processes

Provide AV and meeting support as required

Collaborate with third-line and global IT teams to drive continuous improvement

Contribute to the IT knowledge base and assist with documentation of support procedures

Participate in on-call duties and occasional weekend work for upgrades or maintenance

Key Requirements:

56 years experience in a senior desktop support, EUC, or IT site lead role within legal, finance, or professional services environments

Strong technical knowledge of Windows 11, Intune, M365, and iOS device management

Experience in a Law firm

Excellent stakeholder management skills with the confidence to push back diplomatically when needed

ITIL Foundation accreditation (preferred) and familiarity with incident management tools

A proactive mindset, high attention to detail, and commitment to delivering first-class service

Apply Now

Apply today to speak with VIQU in confidence, or contact Phoebe Rees via the VIQU website.

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