Mobile Device Support Engineer
Mobile Device Support Engineer Location: London (5 days onsite)Salary: £40,000 - £48,000 Sponsorship: Not available
VIQU have partnered with a prestigious global law firm to recruit a Mobile Device Support Engineer to support a high-performing, client-facing environment. This is an opportunity to join a professional, fast-paced organisation where technology and service excellence are critical to daily operations.
The Role As a Mobile Device Support Engineer, you will be the onsite specialist for mobile device services, delivering high-quality support across the full device lifecycle. Working in a white-glove environment, you’ll support end users with everything from device setup and troubleshooting to large-scale rollout initiatives.
This role combines hands-on technical support with coordination responsibilities, making it ideal for someone who enjoys both user interaction and structured delivery.
Key Responsibilities
- Provide onsite technical support for mobile devices (iOS & Android)
- Manage device provisioning, configuration, deployment, and replacement
- Support user onboarding and device rollout projects
- Handle mobile service requests including activations, changes, and terminations
- Maintain accurate inventory tracking and SIM management
- Act as a key point of contact for end users, delivering a high level of service
- Work closely with internal teams and external vendors to ensure seamless delivery
- Maintain documentation, service records, and reporting
- Identify and implement service improvements where possible
Key Skills & Experience
- Proven experience in mobile device support, EUC, or onsite IT support
- Strong knowledge of iOS and Android environments
- Experience with device deployment, onboarding, or rollout activities
- Excellent troubleshooting and problem-solving skills
- Strong communication skills, with experience supporting professional users
- Highly organised with the ability to manage multiple priorities
- Experience with SIM management and device lifecycle processes is desirable
This is a great opportunity to join a highly regarded organisation where you’ll play a key role in delivering a seamless and professional mobile support service.
Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton on . Know someone great? Refer them and receive up to £1,000 if successful (terms apply). For more exciting roles and opportunities, follow us on LinkedIn @VIQU IT Recruitment.