Network Support Engineer

Support Engineer – London (Hybrid, 2–3 days office-based) Salary: £35,000 - £45,000 + On call (£10,000 - £12,000)Company: Global Media Technology Provider

Join a global tech company shaping how the world’s biggest studios and production houses connect and collaborate. This Support Engineer role sits at the heart of their London-based operations, delivering high-performance networking and media services to major names across film, TV, and streaming.

Key Responsibilities

• Install, configure, and maintain network and platform equipment within client sites and the company’s private global media network

• Troubleshoot and resolve complex connectivity and platform issues, driving first-time fixes and root-cause analysis

• Provide responsive, customer-focused support via phone and email, meeting SLAs and ensuring high satisfaction

• Collaborate with engineering and development teams on escalations, provisioning projects, and continuous improvement initiatives

• Maintain documentation, knowledge bases, and configuration standards

• Participate in the 24/7 on-call rota (with additional pay) and occasional client visits

Key Requirements

• 1–2 years’ experience in a technical support or network engineering role

• Solid grasp of networking fundamentals (TCP/IP, VLANs, routing protocols like BGP/OSPF/ISIS, MPLS)

• Hands-on experience with enterprise networking equipment — Fortinet, Cisco, Arista, Juniper, Palo Alto, HP, or Dell

• Exposure to firewall configuration and IPsec VPN setup

• Basic Linux/Unix administration; Python scripting desirable

• Relevant certifications (CCNA, Network+, etc.) preferred

• Strong communication, troubleshooting, and multitasking skills

• Must have the right to work in the UK

Benefits Private BUPA healthcare, 5% matched pension, life insurance, income protection, 25 days holiday + birthday off, high-spec MacBook and mobile, Ride2Work scheme, travel loan, and funded training via ACI Learning.

Why Join You’ll be part of a company trusted by leading global brands in film, television, and digital media, helping deliver high-performance connectivity and cloud solutions that keep creative projects moving worldwide.

Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton via the VIQU IT website. Know someone great? Refer them and receive up to £1,000 if successful (terms apply). For more exciting roles and opportunities, follow us on LinkedIn @VIQU IT Recruitment.