Problem Manager

Problem ManagerManchester – Permanent | up to £61,000

VIQU are partnering with a leading national Energy Company to recruit a Problem Manager to play a pivotal role in keeping complex critical systems running smoothly. This is your chance to take ownership of high-impact service issues, drive real change, and influence how a national infrastructure delivers value. You’ll work with cutting-edge systems, collaborate with top-tier teams and suppliers, and shape the future of Problem Management at scale.

What You’ll Do:• Take full ownership of the problem lifecycle, from identification to resolution, preventing recurring service issues.• Lead Root Cause Analysis (RCA) and trend analysis to uncover systemic problems and deliver actionable solutions.• Maintain and optimise the Known Error Database (KEDB) and ensure key information is accessible to all stakeholders.• Work closely with internal teams, suppliers, and regulatory partners to communicate risks, solutions, and performance insights.• Enhance reporting, dashboards, and alerting to proactively manage problems and improve service performance.• Build and nurture a Problem Management community across teams and suppliers, driving knowledge sharing and best practices.• Influence service improvements and embed continuous service improvement (CSI) practices to move the team from reactive to proactive.

What You Bring:• ITIL 4 qualified with experience applying ITIL in complex, multi-supplier environments.• Strong understanding of service value streams and service pillars, with a track record of delivering measurable improvements.• Hands-on experience maturing teams, implementing governance, and driving operational excellence.• Exceptional analytical, problem-solving, and critical thinking skills.• Confident stakeholder management and influencing skills, able to engage both technical and non-technical audiences.• Experience with RCA methodologies, trend analysis, and embedding CSI initiatives.• Background in utilities, energy, or critical national infrastructure is a strong advantage.• Resilient, proactive, and thrives in a fast-paced, complex environment.

Join a team where your work directly impacts the energy landscape, helps tackle climate change, and lets you influence the future of a critical national service.

Problem ManagerManchester – Permanent | up to £61,000

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