Senior Software Support Engineer
Senior Software Support Engineer
Up to £55,000 per annum plus bonus
Milton Keynes, 4 days a week on site
This is a rare opportunity to join a well-established SaaS business as one of their most senior technical escalation points. You'd be stepping into a role that sits at the crossroads of application support, database, and development.
Duties of the Senior Software Support Engineer:
- Own complex 3 line software incidents end-to-end.
- Utilise 3 line SQL and T-SQL to support data issues, debug procedures, and support fixes into production/staging environments (C#/.NET).
- Conduct root cause analysis by documenting findings, feeding confirmed defects back to engineering with reproducible steps, ultimately contributing to preventing the same issues recurring.
- Mentor 2nd line colleagues upskill and improve the wider support function over time.
Experienced required for the Senior Software Support Engineer:
- Experience within a 3rd line, application support, or software engineering role within a SaaS or enterprise software environment
- Strong SQL and T-SQL stored procedures, complex queries, performance tuning.
- Hands-on experience with Microsoft SQL Server and Azure in production.
- Some .NET/C# experience to read and debug code.
- The ability to communicate clearly and speak directly to customers to identify issues.
Senior Software Support Engineer
Up to £55,000 per annum plus bonus
Milton Keynes, 4 days a week on site
Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the
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