Service Desk Analyst

Service Desk Analyst – Worthing – 6 Month Contract - Hybrid

My client is looking for a Service Desk Analyst to manage BAU workload and ticket excess. The ideal candidate will be a personable Service Desk Analyst with a professional passion for providing high quality IT support services.

Key responsibilities of the Service Desk Analyst:

-        Handling 1st line support tickets.

-        Provide first point of contact IT support for users across the business.

-        Log, categorise, and prioritise incidents and service requests.

-        Joiners Leavers Movers (JLM)

-        Escalating complex issues to senior teams.

-        Access Requests.

-        Setting up devices.

Service Desk Analyst Experience/Technologies:

-        Must have experience using the Microsoft stack including Office 365 – Administration and support.

-        Active Directory – User support.

-        Understanding of Windows 10/11 operating system – Administration and support.

-        Excellent communication skills.

The Successful Service Desk Analyst will be working 2 – 3 days Onsite in Worthing.

Apply now to speak with VIQU IT in confidence about this Service Desk Analyst opportunity. Or reach out to Matt Farrell via the VIQU IT website.

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