UX Consultant

UX Consultant – 6-Month Contract – Hybrid (London)

VIQU IT are working with a global organisation undertaking a major digital transformation, including a cloud migration and the rollout of a new IT Service Management (ITSM) platform, ServiceNow.

We’re seeking an experienced UX Consultant on a 6-month contract to help enhance the organisation’s End User Computing (EUC) journeys.

This role will be key in ensuring technology changes deliver a seamless and engaging experience for end users.

The Role:

As a UX Consultant, you’ll work closely with stakeholders, IT teams, and project managers to understand user needs and translate them into effective design strategies. You’ll map and improve user journeys, drive consistency across systems, and support the rollout of ServiceNow and the Windows 10 to 11 migration.

UX Consultant Requirements:

• Proven experience with ServiceNow or similar ITSM platforms.
• Strong background in UX design and strategy within digital transformation or EUC projects.
• Experience supporting Windows 10 to 11 migrations.
• Hands-on experience supporting cloud migration initiatives.
• Experience providing support with M365 (Teams, OneDrive, Outlook, Office apps integration).

UX Consultant key responsibilities:

• Champion End-to-End User Experience Across IT Services
• Design and Optimise User Journeys
• Lead UX Strategy for IT Simplification Initiatives
• Develop and Maintain UX Standards and Guidelines
• Collaborate Across IT and Business Functions
• Support Change Management and Adoption
• Creative, user-focused approach to problem solving
• Document findings and Guidelines

UX Consultant Role Details:

• Contract: 6 months (Inside IR35)
• Location: London – Hybrid

Apply now to the User Experience Consultant role to speak with VIQU IT in confidence or contact Phoebe Thompson via the VIQU IT website.

Refer a friend and earn up to £1,000 if they’re successfully placed (terms apply).

Follow us on LinkedIn @VIQU IT Recruitment for more opportunities.