Network Support Analyst

Network Support Engineer
London | Hybrid (2 days onsite) | Competitive salary

We’re working with one of the leading global media network providers. Their high-performance infrastructure underpins collaboration for major film studios and production houses worldwide. They’re now looking for a Network Support Engineer to join their London team and deliver first-class technical support across both networking and bespoke media platforms.

The Responsibilities of the Network Support Engineer

• Provide hands-on support across customer networks, switches, routers, and firewalls.
• Diagnose and resolve complex connectivity and platform issues, driving root-cause fixes.
• Install, configure, and maintain equipment both in the core network and at customer sites.
• Take full ownership of support cases, escalating only with full context.
• Work closely with engineering and operations on escalations and provisioning projects.
• Contribute to knowledge base, documentation, and peer reviews.
• Join the on-call rota (1 week in 8), delivering out-of-hours remote support.

Key Requirements of the Network Support Engineer

• 2 years’ experience in a technical support, NOC, or network engineering role.
• Strong networking fundamentals (TCP/IP, VLANs, routing protocols, MPLS).
• Experience with switches, routers, and firewalls from vendors such as Fortinet, Arista, Palo Alto, Cisco, Juniper, or Checkpoint.
• Exposure to firewall configuration and VPN setup.
• Basic Linux/Unix administration; scripting (Python) desirable.
• Relevant technical degree or certifications (CCNA, CompTIA Network+).
• Enthusiastic, curious, and adaptable.

This is a great opportunity for a Network Support Engineer to step into a customer-facing role supporting some of the biggest names in film and media, with exposure to a wide variety of network and security technologies.

Apply now to speak with VIQU IT in confidence. Or contact Belle Hegarty via the VIQU IT website or at (url removed).

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