Senior Test Analyst
Senior Test Analyst
Location: Marlow | Salary: Competitive
VIQU is recruiting a Senior Test Analyst / QA Engineer to join a leading UK IT services organisation, supporting a major ServiceNow implementation within their Business Systems team. This is a hands-on QA role focused on delivering high quality testing across in-house developments and third-party platforms, with a strong emphasis on ServiceNow ITSM and CSM.
Key Responsibilities
- Create, review and execute test plans, test scripts and test cases
- Perform functional, regression, manual and automation testing
- Test across ServiceNow ITSM and CSM modules
- Work closely with developers, business analysts, product owners and Scrum teams
- Review user stories and technical specifications to define test coverage
- Log, track and manage defects through to resolution
- Ensure changes meet business requirements prior to release
- Support continuous improvement across the ServiceNow testing function
Key Requirements
- Strong background in software testing / QA
- Experience in manual testing with some exposure to automation (Selenium desirable)
- Hands-on experience testing ServiceNow ITSM and CSM
- Experience working in Agile delivery environments
- Understanding of SDLC and structured testing approaches
- Experience using tools such as Jira, Zephyr or Azure DevOps
- Strong understanding of ITIL processes
- Confident communicator with the ability to work with technical and non-technical stakeholders
- Strong attention to detail and a pragmatic approach to testing
Desirable Skills
- ServiceNow ATF experience
- ISTQB or ServiceNow certifications
- Exposure to performance, load or security testing
- Experience with ServiceNow TPSM
- Broader automation framework experience
To Apply: Contact Phoebe Rees via the VIQU website or LinkedIn. Referral bonus available (T&Cs apply).