Lead Software Support Specialist

Lead Software SUPPORT Analyst

Newport, Wales

£40,000-45,000 + benefits

Build leadership credentials, sharpen your DevOps skills, and work on software that matters.

If you're looking for meaningful progression (without giving up flexibility) - this gives you both.

You'll step into a team lead position, owning the support function and helping deliver stable, reliable software across public sector projects.

Whether you want to move toward consultancy, advisory roles, or more senior tech leadership, this gives you hands-on experience with CI/CD, cloud tools and team management - while keeping your home life intact with just one day per week on-site.

The software you'll be supporting is used in real-world community services, so your work will always be grounded in purpose, not just process. And you won't be alone. You'll join a collaborative setup with experienced developers and engineers, using tools like Azure DevOps, SQL and C# to solve complex, real-world issues.

What you'll do

You'll take ownership of the support function, shaping it with your ideas and expertise. You'll tackle complex troubleshooting (C#, SQL), orchestrate CI/CD builds, manage releases in Azure DevOps and maintain environment stability. So, if you're looking for technical growth, this will give you plenty of it.

You'll work closely with developers by carrying out technical support tasks typically handled by the development team. You'll manage and support CI/CD pipelines and related processes using Azure DevOps, and maintain and troubleshoot SQL databases and related software components.

You'll provide mentorship and guidance to team members, fostering a culture of continuous improvement.

What you'll need

· Proven leadership experience managing a small team in a software support or similar environment

· Strong experience with CI/CD pipelines and Azure DevOps

· Proficient in SQL database management and troubleshooting

· Able to work 1 day per week on-site with flexibility for additional days during onboarding

About our client

This organisation is a well-established public sector body. They're involved in projects that have a direct impact on the community, which means the work you do will have real purpose beyond just fixing software issues.

Please click the ‘Apply' button. Don't worry if your CV isn't up to date. Just send what you have and we'll deal with that later.

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