Service Delivery Manager
Service Delivery Manager
Remote
£50,000 - £60,000
VIQU are partnering with a fast-growing technology organisation within the data protection and managed services space, seeking an experienced Service Delivery Manager to join their Service Operations team. The role manages around 60 customer accounts, overseeing service delivery, relationships, escalations and performance. The ideal candidate will have a strong IT background, be confident managing multiple priorities and understand technical concepts around backup, recovery, licensing and data protection.
Key Responsibilities of the Service Delivery Manager:
Conduct quarterly service reviews and ensure services meet agreed standards
Manage around 60 customer accounts and proactively prioritise customer requirements
Analyse reporting data to identify trends and potential issues
Produce high-quality customer reports and presentations
Track service actions and ensure timely follow-up
Manage escalations with Service Desk and Technical teams
Monitor support tickets and drive resolution where required
Build strong customer, partner and internal relationships
Key Experience Required of the Service Delivery Manager:
2+ years' experience in a Service Delivery role
2+ years' experience within an IT environment
Experience managing multiple customer accounts and competing priorities
Understanding of IT support and Service Desk operations, including escalations
Understanding of backup, recovery, licensing and different data types
Excellent customer, partner and stakeholder communication skills
Experience producing high-quality customer reporting and presentations
Highly organised with strong time management skills
Competent with Microsoft Word, Teams, Outlook and SharePoint
Knowledge of ITIL and Backup/DR solutions is desirable
Apply for the Service Delivery Managernow to speak with VIQU IT in confidence, or reach out to Fay Toomey via the VIQU IT website.
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