Service Delivery Manager
Service Delivery Manager
Peterborough - Permanent - Hybrid
£65,000 - £70,000
VIQU has partnered with a large, growing organisation to recruit a Service Delivery Manager to lead and transform IT support across a national network. This is a newly created opportunity to build a centralised function from the ground up, bringing structure, governance and consistency to a highly distributed environment. The Service Delivery Manager will play a key role in shaping strategy, implementing ITIL-aligned processes, and improving outcomes for over 75,000 users. This role is ideal for a Service Delivery Manager who thrives in ambiguity and wants to design and deliver a best-in-class function.
Key Responsibilities:
- Design and implement a centralised IT support model.
- Establish governance, SLAs, and performance frameworks.
- Embed practical ITIL processes and best practices.
- Lead and manage a team of 6 Regional Managers.
- Oversee delivery across a distributed IT function of 160 staff.
- Drive consistency across multiple regions and sites.
- Act as a key stakeholder contact across the organisation.
- Collaborate with transformation teams to enhance operations.
- Monitor performance and continuously improve service quality.
- Manage stakeholder expectations in a complex environment.
Key Requirements:
- Strong background in ITSM, service delivery, or MSP environments.
- Proven experience building or transforming functions.
- Strong knowledge of ITIL frameworks and application.
- Experience managing managers and multi-layered teams.
- Ability to work effectively in ambiguous environments.
- Excellent communication and stakeholder management skills.
- Strong analytical, planning, and problem-solving ability.
- Experience within large, multi-site organisations.
Apply today to speak with VIQU in confidence or contact Belle Hegarty via the VIQU website.
Know someone exceptional for this Service Delivery Manager position? Refer them and receive up to £1,000 if successful (terms apply).
Service Delivery Manager
Peterborough - Permanent - Hybrid
£65,000 - £70,000