ICT Support Apprentice
At Virtuoso, we have designed a clear development path to be proud of, enabling our colleagues to grow the careers they deserve. With support, commitment & hard work, we have seen our colleagues achieve promotions & movement inside & around our business, & an opportunity has now arisen within our Channel Services team for a Level 1 Support Analyst.
Role
The successful candidate will be passionate about technology with a willingness to learn, develop and possess a blend of basic technical knowledge and outstanding customer service skills.
There are fantastic opportunities for technical development and career progression for the right candidate. Training is provided and encouraged for all colleagues. We pride ourselves on teamwork with diversity where everybody’s voice is heard and valued – across all levels of the business.
We believe in delivering innovation by approaching situations with a positive and can-do attitude, challenging assumptions and finding the best way to achieve our goals as a team.
Duties will include:
- Providing technical product support to clients with a focus on quick resolution of incidents, and great customer satisfaction
- Analysing, troubleshooting application issues
- Reviewing tickets created by clients, including categorisation and routing
- Handling of incoming client calls, logging tickets with correct categorisation and resource assignment
- Liaising with vendors, suppliers and internal teams to resolve technical issues
- Continuously learn the latest technical best practices
- Escalation of tickets to Level 2 and as necessary Level 3 and vendor specific resolver teams as per our escalation process
Training
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
- Your training will include gaining A Level 3 IT qualifications
- Training and training location to be confirmed
- Tech and digital professionals in South East earn an average salary of £32,500 per year, so this apprenticeship could be the start of a very promising and profitable career
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday between 8.00am - 6.00pm
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Saturday, 18th May 2024
- Start Date
- Wednesday, 19th June 2024
Desired Skills
- IT skills
- Problem solving skills
- Team working
- Excellent customer service
- Microsoft 365 applications
- Tech savvy
- Strong written skills
Qualifications
- English & Maths GCSE or equivalent, grade 4/C - 9/A* (Essential)
About the Employer
VIRTUOSO IT LIMITED
Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage.
- Company
- VIRTUOSO IT LIMITED
- Location
- 26 Kings Hill Avenue, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000.00
- Posted
- Company
- VIRTUOSO IT LIMITED
- Location
- 26 Kings Hill Avenue, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000.00
- Posted