Business Administration Apprentice

To provide professional office duties to the Line Manager and Operations Manager. The Apprentice is responsible for dealing with day-to-day office duties.

• General administration
• Welcoming visitors and liaising with clients
• To deal with stationary orders
• Sending out and responding to emails
• Update spreadsheets when necessary
• Data entry tasks
• Scheduling and setting up meeting rooms
• Preparing refreshments
• Ensure office and meeting rooms are kept presentable
• Complete deliveries and pick ups as directed
• To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner
• To ensure the accurate and detailed recording of all information by utilising our management systems to provide comprehensive audit trails
• Monitor personal and general inboxes and action emails within a timely manner
• Assist with any reporting requested for analysis and management of the department/region/client
• Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within service level agreements
• To progress customer claims within the company’s management system ensuring they are actioned within internally agreed service level agreements
• Ensure daily tasks are managed within agreed service level agreements
• Commitment to providing a first-class service to customers and repairers
• Any other duties that you may be asked to carry out by the senior management team

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working

• English GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)