Support Incident Engineer

Fintech industry

Full-time

Edinburgh UK, 4 days per week on-site, one remote.

Role Responsibility

1. You will have complete ownership of ensuring that changes are fully completed and any affected services are restored.
2. You will identify process improvements for change implementation and weekend checkouts; aid is incident management and root cause analysis.
3. Provide ongoing operational support for the Aladdin infrastructure. Supporting and fixing both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment
4. Uses various tools to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments.
5. Engage in clear and concise communications both verbally and in writing. Effectively interacts on incident bridges and calls to ensure all distributed team members are constantly informed.
6. Engineer solutions to expedite recovery of environment post weekend maintenances.
7. Using ServiceNow for Incident and Problem management.
8. Weekend Shift Work: You might be required to work on the weekend shifts on a rotational basis
9. Stakeholder management, IM and PM experience.

Qualifications

• A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering. Exposure to (or strong interest in)
• 3-5 years or experience in a Production Support role.
• Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands.
• Prior experience with Incident management and Problem management.
• Prior system administration experience is highly desirable.
• Understanding of the following programming languages to identify Error Codes and provide support, pass on the incident to the right team
• Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems.
• Possess a positive demeanor and ability to work as a teammate in fast paced environment.
• Build opportunities to integrate and automate operational processes, procedures, and tooling.
• E xperience in working with Cloud Native Platforms e.g., Azure, AWS, GCP etc.
• Keen interest and willing to learn any of these technologies: Ansible, Chef, , AWX (front end of Ansible), Service