Apprentice IT Technician
Working in a busy city-based IT support business, we have a great opportunity to join the team as a 1st Line IT support member. Whilst undertaking an IT Solutions Technician Apprenticeship (Level 3), the successful candidate will be involved with providing high quality IT technical support to an ever-growing customer base.
Role
A typical day in this role will include:
- Managing and recording all incoming requests for support.
- Analysing and resolving the request for assistance.
- Performing desktop builds and installations.
- Maintaining the accuracy of Client system documentation.
- Carrying out scheduled day to day maintenance, e.g. back-ups.
- Installing, supporting and maintaining IT hardware and software
- Installing new software releases.
- Carrying out system upgrades.
- Resolving software related problems.
- Analysing and resolving faults, from a major system crash to lost passwords.
- Managing e-mail, anti-spam and virus protection.
- Providing first class Technical Support for Desktop, Server and Mobile devices and applications.
- Setting up user accounts, permissions and passwords.
- Undertaking routine preventative work and maintaining network security.
- Providing training & technical support for clients of varying levels of IT knowledge, skills and competence.
- Liaising with third party suppliers, for warranty issues, parts supply etc.
- Completing additional duties as assigned by management.
- Selling, upselling and recommending products to customers.
- Taking phone calls.
Training
- The training provided on this apprenticeship will correspond with your daily tasks, developing your skills and using them straight away.
- On completion, you will receive an IT Solutions Technician Level 3 qualification.
- All training is delivered remotely via Teams meetings, with an option for you to privately study for the course at home as well. However, the candidate will be expected to commute to our office all other days.
- VMit want to invest in you and your career - once your apprenticeship is finished, a full time position with continuous professional development and rapid progression is available.
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- GINGER NUT MEDIA LIMITED
- Working Week
- 9.00am - 5.00pm, Monday to Friday. 1/2 hour unpaid lunch to be agreed with line manager.
- Expected Duration
- 2 Years
- Positions Available
- 1
- Closing Date
- Saturday, 28th June 2025
- Start Date
- Monday, 1st September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
Qualifications
- English GCSE or equivalent, grade 5 (Essential)
- Maths GCSE or equivalent, grade 5 (Essential)
- Any A Level or equivalent, grade C (Desired)
About the Employer
VMIT LIMITED
VMit is an IT support business that has been running for over 17 years, with a focus on cybersecurity. We value ourselves on responsive, high quality, customer service to our clients in a range of businesses spread nationwide
- Company
- VMIT LIMITED
- Location
- Suite 1, Wensum Mount Business Centre, Low Road, Hellesdon, Norfolk, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,673 a year
- Posted
- Company
- VMIT LIMITED
- Location
- Suite 1, Wensum Mount Business Centre, Low Road, Hellesdon, Norfolk, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,673 a year
- Posted