Account Manager

The Company

VMhosts is a successful Managed Service Provider delivering comprehensive IT solutions to a diverse range of clients across the UK.

Services Include:

· Fully managed IT support / service desk

· Cyber security services

· SDM, PM, vCIO and TAM services

· Consultancy

· Private cloud hosting

· Backup as a Service

· Disaster Recovery as a Service

· Supply of IT hardware

· Software and licencing

Overview of the Role

The role is a customer facing position accountable for the complete ownership of VMhosts customer accounts. Acting as the primary point of contact and ensuring strong relationships, successful outcomes, and long-term customer retention. Customer engagements will typically be online and by telephone with some onsite meetings at customer premises across the UK.

The Opportunity

The suitable candidate will be a confident and well-presented professional who must have MSP industry experience either in a technical, service delivery, sales or account management role. You will be expected to understand your client's IT needs and nurture the relationship in order to generate additional revenue.

Responsibilities

· Act as the primary point of contact for assigned customers

· Service multiple clients concurrently, meeting deadlines

· Proactively track and manage all customer contract renewals

· Use internal systems to log opportunities and generate quotes

· Hold on-site and remote meetings to capture and clarify client requirements

· Assist with additional tasks and responsibilities across the Sales Team as required

· Support overall team performance and business objectives

Personal Skills and Attributes

· 2 years plus experience working within a Managed Service Provider

· Comfortable planning and presenting to all client levels

· Experienced in standard MSP technologies

· Demonstrate competence in oral and written communications

What we offer

· Competitive salary

· Private Medical Insurance

· 33 days holiday (including public holidays) increasing to 35 days after 3 years’ service

· Career development and training within an expanding business

· Hybrid working (location dependent)

· Regular company parties and events